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Senior Relationship Executive

3 months ago

Nairobi, Nairobi Area, Kenya Britam Full time

ABOUT THE COMPANY

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.

JOB SUMMARY

Knowledge, experience and qualifications required:Bachelor of Commerce degree or any other business-related degree.Professional qualification in Insurance (ACII, FLMI or IIK), or Significant progress.3-6 years experience in insurance services/Financial two of which must be in a busy insurancebusiness development environment, sales relationship management and or bancassuranceenvironment.

RESPONSIBILITIES

Work closely with Bancassurance Head office team responsible for partner portfolio strategies for fullimplementation in the regions on all lines of businesses (GI, Medical, EMC, Life & Pension).Work together with regional relationship officers to develop a regional-specific strategy to unlockpotential with key bank partners.Responsible for supporting onboarding regional domiciled partners i.e., Saccos, MFI's and otherfinancial institutions.Implement all drivers of business to deliver on all agreed service level agreements at regional levels.Communicate regional expectations and provide insights back to the business to delivercompetitively on a product or process for different regions.Ensures team working and knowledge sharing.Ensure profitable business growth objectives are met with each allocated region through newbusiness and retention of existing business.Develop training calendars for regional bank teams on products and process and overseeimplementation of all training programmes.Support in managing relationships of key regional accounts and corporate clients to support regionalsales officers/managers.Facilitate preparation of accurate and competitive quotations for insurance business and ensure theyare delivered promptly to potential clients.Oversee the processing of tenders/RFPs and ensure required documentation is availed on time forthe allocated banks.Share feedback in product development and delivery for right fit of products to the partners.Ensure prompt follow-up on renewals to ensure that the prescribed retention ratio is achieved.Ensure debt management in lines with the set credit control for all business booked by self and byassigned banca relationship executives.Ensure assigned relationship executives have approved work plans and schedules.Ensure preparation of expense budgets and revenue targets as shall be stipulated from time to time.Delegated Authority: As per the approved Delegated Authority MatrixPerform any other duties as may be assigned from time to time.Relationship building & sales managementBuilds, maintains, and sustain business relationships with the bank partners' branch managers, RMs& Senior Relationship Managers at the branches.Active management of relationships with all bank branches to ensure smooth running of thedistribution channels in delivering targets.Integrate well with all members of the team into a harmonious unit committed to the team vision anddirection within the team (Intra-team).Takes personal responsibility for coaching and mentoring others.Receptive to constructive criticism, feedback and ideas from supervisors, business partners andcolleagues.Maintain event calendars for all partners to increase team building and synergy while ensuring Britambrand building.Applies knowledge, resources, and experience to resolve problems.Ensure after sales service support including provision of the requisite contracting documentationsuch as policy documents, cover notes etc.Ensure that all SLAs and TATs are met and report any deviations to inform corrective action.Maintain an activities tracker that ensures that all strategic initiatives are well always tracked for theallocated banks.Training:Ensures empowerment trainings on products and processes to our mutual bank partners (Across alllines of businesses) takes place in the regions as and when required.Ensures that induction training are carried out for all new partner officers on Britam processes andprocedures.Ensure that customers are well appraised on the solutions taken up through training, write-ups andafter-sales follow-up for feedback.ReportingEnsure that stipulated weekly and monthly reports are prepared and shared within the agreedtimelines and in the format stipulated.Ensure that monthly expense reports are prepared and submitted within the stipulated processesand procedures.

REQUIRED SKILLS

Reporting, Analytics, Business intelligence

REQUIRED EDUCATION

Bachelor's degree