ICT Manager

4 weeks ago


Nairobi, Nairobi Area, Kenya Kingfisher Nest Ltd Full time

About Us:

Kingfisher Nest Hotel Apartments is a
dynamic and thriving hotel located in Nairobi, Kenya. We are currently seeking
a highly skilled and experienced ICT Manager to join our team and lead the management
of our information and communication technology systems.

Minimum Requirements:

  • Higher
    Diploma in ICT
  • Minimum
    of 4 years of experience in hotel IT environments.
  • Proficiency
    in administration and support of Sun System and Qfinity.
  • Expertise
    in Property Management Systems, specifically Fidelio and Opera systems,
    including Material Control System.

    Responsibilities:

    1. Maintain
      Cleanliness: Ensure cleanliness of all data
      equipment and computer rooms.
    2. Self-Starter: Be a self-starter, alert, energetic, responsible, and
      flexible.
    3. Vendor
      Coordination: Coordinate vendors for Guest
      Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV,
      Telephony systems, and other software vendors.
    4. Troubleshooting: Demonstrate the ability to troubleshoot hardware and software
      problems.
    5. Network
      Oversight: Oversee and handle network
      configuration, Servers, Workstations, Networking equipment, PABX, email
      accounts, and support for the underlying server/desktop infrastructure.
    6. Problem
      Analysis: Conduct Root Cause Analysis on
      problems.
    7. Network
      Knowledge: Possess knowledge of network
      fundamentals, general network setup, and device configuration.
    8. Server
      Expertise: Have good knowledge of server
      hardware, Disk storage technology, I/O devices.
    9. Profiling
      Tools: Utilize system-level profiling tools
      and network monitoring systems for application performance profiling
      (iostat, Nagios).
    10. Infrastructure
      Knowledge: Understand network infrastructure,
      including CAT5/6 cabling, wireless networks, network switches, WAN/LAN,
      domain controller, Active Directory, firewall, and VPN applications.
    11. Systems
      Background: Have a background in highly
      available systems and image capture/management systems.
    12. Active
      Directory: Demonstrate extensive knowledge of
      Active Directory, Management, and Implementations.
    13. Preventive
      Maintenance: Prepare & Implement
      Preventive Maintenance Schedule for all IT hardware & Software.
    14. Project
      Leadership: Manage leadership in the
      establishment of project scope, technical strategy, cost, budget, and
      staff support requirements with new IT initiatives.
    15. Policy
      Development: Prepare Policy & Procedures
      for the IT Department and for the user department.
    16. Disaster
      Recovery: Manage the Disaster Recovery Process
      and ensure regular daily backup is taken.
    17. Anti-virus
      Support: Provide anti-virus setup and
      day-to-day support.
    18. User
      Solutions: Identify and implement solutions to
      user challenges and concerns associated with the use of personal computer
      equipment.
    19. PCI
      Compliance: Ensure that policies and
      procedures relating to PCI compliance are updated.
    20. Error
      Logging: Maintain a system error/progress log
      book and deal with reported problems.
    21. IT
      Audit: Ensure that IT Audit points are
      implemented as per relevant Standard Operating Procedures.
    22. Inventory
      Management: Monitor and maintain proper inventory
      of hardware and software licenses.
    23. Security
      Policies: Be aware of IT Security Policies and
      ensure implementation through regular staff training.
    24. Technology
      Awareness: Keep updated with the latest hotel
      technology and security risks on a regular basis.
    25. Ad Hoc
      Tasks: Perform other IT or Systems-related
      tasks assigned by the management.

      How to Apply:

      If you meet the above qualifications and
      are ready to take on the challenges of managing our ICT systems, please send
      your resume and cover letter to by 31st
      January 2024.

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