ICT Manager
4 weeks ago
About Us:
Kingfisher Nest Hotel Apartments is a
dynamic and thriving hotel located in Nairobi, Kenya. We are currently seeking
a highly skilled and experienced ICT Manager to join our team and lead the management
of our information and communication technology systems.
Minimum Requirements:
- Higher
Diploma in ICT - Minimum
of 4 years of experience in hotel IT environments. - Proficiency
in administration and support of Sun System and Qfinity. - Expertise
in Property Management Systems, specifically Fidelio and Opera systems,
including Material Control System.
Responsibilities:- Maintain
Cleanliness: Ensure cleanliness of all data
equipment and computer rooms. - Self-Starter: Be a self-starter, alert, energetic, responsible, and
flexible. - Vendor
Coordination: Coordinate vendors for Guest
Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV,
Telephony systems, and other software vendors. - Troubleshooting: Demonstrate the ability to troubleshoot hardware and software
problems. - Network
Oversight: Oversee and handle network
configuration, Servers, Workstations, Networking equipment, PABX, email
accounts, and support for the underlying server/desktop infrastructure. - Problem
Analysis: Conduct Root Cause Analysis on
problems. - Network
Knowledge: Possess knowledge of network
fundamentals, general network setup, and device configuration. - Server
Expertise: Have good knowledge of server
hardware, Disk storage technology, I/O devices. - Profiling
Tools: Utilize system-level profiling tools
and network monitoring systems for application performance profiling
(iostat, Nagios). - Infrastructure
Knowledge: Understand network infrastructure,
including CAT5/6 cabling, wireless networks, network switches, WAN/LAN,
domain controller, Active Directory, firewall, and VPN applications. - Systems
Background: Have a background in highly
available systems and image capture/management systems. - Active
Directory: Demonstrate extensive knowledge of
Active Directory, Management, and Implementations. - Preventive
Maintenance: Prepare & Implement
Preventive Maintenance Schedule for all IT hardware & Software. - Project
Leadership: Manage leadership in the
establishment of project scope, technical strategy, cost, budget, and
staff support requirements with new IT initiatives. - Policy
Development: Prepare Policy & Procedures
for the IT Department and for the user department. - Disaster
Recovery: Manage the Disaster Recovery Process
and ensure regular daily backup is taken. - Anti-virus
Support: Provide anti-virus setup and
day-to-day support. - User
Solutions: Identify and implement solutions to
user challenges and concerns associated with the use of personal computer
equipment. - PCI
Compliance: Ensure that policies and
procedures relating to PCI compliance are updated. - Error
Logging: Maintain a system error/progress log
book and deal with reported problems. - IT
Audit: Ensure that IT Audit points are
implemented as per relevant Standard Operating Procedures. - Inventory
Management: Monitor and maintain proper inventory
of hardware and software licenses. - Security
Policies: Be aware of IT Security Policies and
ensure implementation through regular staff training. - Technology
Awareness: Keep updated with the latest hotel
technology and security risks on a regular basis. - Ad Hoc
Tasks: Perform other IT or Systems-related
tasks assigned by the management.
How to Apply:
If you meet the above qualifications and
are ready to take on the challenges of managing our ICT systems, please send
your resume and cover letter to by 31st
January 2024.
- Maintain
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