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Area Administrator

3 months ago

Nairobi, Nairobi Area, Kenya ENGIE Full time

Job Purpose/Mission

  • The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

Responsibilities

  • To observe and record 100% accuracy handover per shop, For each handover, all relevant documents corresponding customer contract, proof of ID, customer declaration form etc. are scanned & uploaded per customer via Mysol go
  • Physical stock counting daily and reconciling physical stock with stock levels on Tally software system.
  • Matching of expected and submitted inventory, matching of stock figures DB/Tally and the physical stock count.
  • Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
  • Ensure customer education is highly conducted to promote customer satisfaction and explaining after-sales service to the customer.
  • Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
  • Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
  • Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
  • Fully implement the FIFO methodology within the Service Centers and stock points
  • Display systems to be presentable, complete, clean, and working at any time.
  • Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
  • Storage room setup proper arrangements of items, labelling, separation of spare parts u sed and broken.
  • Organizing all documents in designated folders logistics documents and customer contracts
  • Follow up on portfolio 1stPD, and advance payments on item exchange.
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
  • Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
  • Inventory management enforce a schedule working with contractor Admins on the expected dates of month-on-month dates of visits.
  • Training for the contractor Admin _ show the contractor Admin the expected stock branding guideline, shop management and stock audit.
  • Field Stocks Issue and Management, given to SA +AAL Must be the one recalling stock and focus on the policy enforcement.
  • Receipt of service items for review by Tech ops at the hub by the ST
  • Field Marketing support merchandise_ store and manage the issuance and sign off all items going to the field.
  • Fliers
  • Posters
  • Demos both STS + Basic 80W_ with the new structure this will support the HOC manage field assets better.
  • HSE on the motor Bike + PPE _ enforce logbook usage and tracking.
  • Shop Cleanliness: Keep the place clean and preserve the brand image, enforce opening and closure on time, management.
  • Ensure brand guidelines are respected.

Knowledge and skills
Experience:

  • 2 years' experience in stock Management, customer experience and people management.
  • Experience in customer relationship management.
  • Team Player

Qualifications:

  • Be a holder of a diploma, preferably in Business, Logistics, inventory and its related fields.