Design Manager
1 month ago
ABOUT THE COMPANY
Poa Internet is a multi-award-winning and highly innovative Internet Service Provider (ISP) whose vision is to connect every home across Africa to the internet.
We are already one of the fastest-growing ISP's in Kenya and are backed by Venture Capital partners to allow us to scale rapidly; our teams will not stop pushing forwards until we achieve this mission.
Do you want to join us?
Why work at poa?
"Fast-paced"," ever-changing", "multicultural", "vibrant", "exciting" and "a little bit crazy" are just a few of the many words that describe what it's like working at poa
We are a people-centric organisation that champions curiosity, continuous learning and high standards across everything we do. We value our customers and go the extra mile to make sure we deliver an excellent service to the communities we serve. We are firm but fair and transparent at all levels of the company.
You will be kept on your toes with no time to snooze... but fear not, for we love to reward those who deliver
JOB SUMMARY
Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire.3+ years experience designing and executing human-centered quantitative and qualitative research methods.Must have directly managed a team for at least 2 years.A portfolio of product aKey Competencies Criticality (H, M, L)3-5+ years experience designing interventions, tools, products or services that are centered on the end user- H2+ years experience managing a team, leading design projects end-to-end, coaching junior design team members- HHas facilitated design workshops across external and internal stakeholders to get buy in to the co-creation process- HWilling and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless. About 20% field-based- HComfortable engaging customers, stakeholders, and communities; ability to evaluate user feedback and iterate to optimize user experience and buy in- HAbility to identify personal biases and assumptions and continually set them aside during data collection and synthesis- MCustomer-centric mentality; focused on accurate representation of customer voice no matter the audience- HAbility to sketch, create concepts, wireframe, produce user flows, and create clickable prototypes in Figma or other prototyping software- MStrong report-writing, storytelling, and visual communication skills; the ability to clearly articulate design concepts and learnings to a wider audience- HHas worked across low income communities across Kenya to understand user needs, motivations, and context- Mdesign projects that showcases your design process, final designs, and impact (please attach).Key Competencies Criticality (H, M, L)3-5+ years experience designing interventions, tools, products or services that are centered on the end user- H2+ years experience managing a team, leading design projects end-to-end, coaching junior design team members- HHas facilitated design workshops across external and internal stakeholders to get buy in to the co-creation process- HWilling and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless. About 20% field-based- HComfortable engaging customers, stakeholders, and communities; ability to evaluate user feedback and iterate to optimize user experience and buy in- HAbility to identify personal biases and assumptions and continually set them aside during data collection and synthesis- MCustomer-centric mentality; focused on accurate representation of customer voice no matter the audience- HAbility to sketch, create concepts, wireframe, produce user flows, and create clickable prototypes in Figma or other prototyping software- MStrong report-writing, storytelling, and visual communication skills; the ability to clearly articulate design concepts and learnings to a wider audience- HHas worked across low income communities across Kenya to understand user needs, motivations, and context- M
RESPONSIBILITIES
Complete and implement UX/UI design for new poa admin, staff, partner, and customer portals across web and mobile in partnership with the Product team - First QuarterDeliver Customer Journey Maps for poa churn archetypes and lead design workshops with stakeholders to explore intervention areas and opportunities - First QuarterLead test projects aimed at assessing customer behavior based on proposition changes, resulting in research and analytics informed reports that include recommendations on next steps - First QuarterBuild Design team capacity by coaching Junior Design Associates according to their personal L&D plans, ensuring they can own projects with minimal supervision- Second QuarterLead user research and iteration of "poa for any pocket" test projects, resulting in a scalable proposition rooted in customer behavioral understanding - Second QuarterLead design process for improved onboarding and employee facing initiatives that build upon employee insights and reinforce poa values in partnership with the People department- Second QuarterTest, iterate, and implement initiatives to improve support experience according to support mapping exercises in progress with the Customer and Product departments- Third QuarterBuild up on documentation of poa's design approach from research to prototyping to concept development; train Labs and Operational stakeholders on approach; work with Product team on developing handover process for development and implementation - Third QuarterLead iteration for poa Share next phase within the primary test location (Pipeline) guided by research insights and design implementation plan for possible future networks- Fourth QuarterLead in conducting UX research and design on need basis for ongoing projects including digital projects and processes - Fourth Quarter
REQUIRED SKILLS
Vision and strategy, Decision making, Operative planning, Leadership skills
REQUIRED EDUCATION
Bachelor's degree
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