Manager

4 weeks ago


Nairobi, Nairobi Area, Kenya BUN & BEEF LTD Full time
Job Description:

Manage daily restaurant operations, ensuring efficiency and adherence to standardsHire, train, and manage restaurant staff, including Crew Members, Cashiers, and CleanersImplement and enforce established operational policies, procedures, and standardsCreate and manage staff schedules to ensure optimal coverage and efficient use of labor hoursManage inventory, order supplies, and ensure proper storage and rotation of stockBuild and maintain strong relationships with suppliers to ensure timely delivery of high-quality products at competitive pricesCoordinate with the Head Chef to optimize kitchen operations and menu executionEnsure exceptional customer service and promptly address customer concerns or complaintsMonitor and analyze key performance indicators (KPIs) such as sales, labor costs, and customer satisfactionCollaborate with the Finance Manager to control costs, optimize profitability, and make data-driven decisionsWork with the Marketing Manager to implement promotional activities and gather customer feedbackMaintain a clean, safe, and welcoming environment for both customers and staffParticipate in the interviewing and recruitment process for restaurant staff positionsPrepare employment contracts for restaurant staff positionsHandle staff discipline and recognition, including hiring and termination decisions, for restaurant staffConduct quarterly performance appraisals for restaurant staffReport directly to the Owner and provide regular updates on the restaurant's performance

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field Proven experience in fast-food or quick-service restaurant managementStrong leadership and team management skillsExcellent communication and problem-solving abilitiesProficient in using restaurant management software and point-of-sale (POS) systemsKnowledge of local health and safety regulationsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyExperience in managing supplier relationships and negotiating contracts (preferred)Skilled in creating and managing staff schedules to optimize labor costs and efficiency

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