IT Manager at
1 month ago
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts.
The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high.
The hotel has a signature Tudor style of architecture that has been maintained since its original construction.What you will be doing:
Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following:
Management:
Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
Is creating business cases for justification of investments and expenditures to support the approval process.Is responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.Hardware:
Ensures that the hotel works with Accor Hardware partners.
Has a good relationship with Hardware Partners.
Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
Considered as
Hardware:
Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
Software:
Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
Ensures that only original and properly licensed application programs according to the IT management's policy and requirements are running on the hotel's systems and computers.
Has a good relationship to the Software suppliers.Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.
User:
Ensures that no user in the hotel has access to programs other than those needed to perform the job.
He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.
Security / Datasafe:
Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.Servers Infrastructure – Physical and Virtual
Networks – Data, Voice and Wi-Fi
Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
Central profile solutions (CP)
Central reservations systems (CRS)
Revenue management systems (RMS)
Various middleware / Interfaces
Data warehouse, reporting, and Business Intelligence (BI) – Interface Only
Sales force automation (SFA) - Interface
Customer relationship management (CRM)
Point of Sales application
Back office accounting software application
Procurement and inventory management application
IP TV
Human resources management system
Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)
Scope:
Smooth running of all computer systems.
Training of basic functions of user software.
Regular information to IT management about the new computer trends for the future.
Regular data safe /backup.
Budgeting, Planning, and managing the approval process for IT Expenditures
Compliance with IT Policies and Guidelines
IT project management
Qualifications
Your experience and skills include:
Minimum 5 years' experience in a similar role, preferably in an international hotel brand.
Strategic thinker, results-driven, process-oriented, and attentive to details.
Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
Change instigator, positive influencer, strong communicator, and team collaborator.
Strong listening skills and the ability to anticipate business needs.
Able to build and develop relationships with the business partners, and intermediaries.
Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
Fluency in English.Adaptable, self-motivating individual with the ability to bring others along on the journey.
Strong decision-making skills, calm under pressure, and able to prioritize workflows.
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