Learning & Development (L&D) Manager at

2 months ago

Nairobi, Nairobi Area, Kenya Glee Hotel Full time

Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi's UN and Diplomatic enclaves.


Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.

Job Summary

The Learning and Development (L&D) Manager is responsible for supporting the growth and development of our employees. This role plays a crucial role in helping employees enhance their skills and knowledge.

The L&D Manager provides training and development opportunities, that contribute to Glee Hotel's success and ensures that our employees are equipped with the necessary skills to excel in their roles.

The job incumbent develops and implements learning strategies, designs, delivers and manages training programs, assesses development needs, and tracks learning effectiveness to ensure continuous development of employees' skills and knowledge within Glee Hotel.

The Learning & Development Manager collaborates with employees and managers to support career growth and manage budgets and external vendor relationships (such as E Learning platform providers).

Glee Hotel focusses on fostering a culture of continuous learning and professional growth for all team members.

The Learning & Development Manager will be responsible for the strategic initiatives of Talent tied to business expansion, growth, and the necessary cultural evolution to support both.

The function should be supportive, hands on methodical and people focused ; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results.

The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with Glee Hotel policies, standard operating procedures and service concepts.

Requirements
Competencies & Skills

Proven experience in a Learning & Development management position
Proven knowledge of implementing & Onboarding E Learning Platforms
Strong problem-solving capabilities with the ability to adapt to changing environments
Excellent leadership skills with a hands-on approach and lead-by-example work style
Commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Strong communication and listening skills, excellent speaking, reading and writing skills
Outstanding analytical and strategic skills improving the business from a financial perspective
Excellent ability to work collaboratively across functions and cultures in a global environment
Skilled with Microsoft Office software
Good IT skills
An open, positive and communicative personality
Pro-active with a hands-on approach
Passion for the hospitality industry
Ability to handle multiple challenging priorities and assignments
Excellent communication and negotiation skills; sharp business acumen
Ability to build rapport with employees and vendors

Minimum Qualifications

Minimum education:
BSc/BA in Business. Organizational Psychology or a related field, qualifications in Learning & Development
Minimum experience: 4+ years of relevant experience in Learning & Development management preferably in a hotel environment
Proven experience as an L&D Manager, Training Manager or similar
Current knowledge of effective learning and development methods
Experience in project management and budgeting
Proficient in MS Office and Learning Management Systems (LMS)
Outstanding ability to interact and communicate with all stakeholders
Outstanding ability to diagnose and resolve problems swiftly

Language skills:
Very good command of written and spoken English

Required certificates:
Train the Trainer certification, Professional certification (e.g. CPLP- Certified Professional in
Learning and Performance or Certified Professional in Training Management) is an added advantag

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