IT Support Specialist

4 days ago

Nairobi, Nairobi Area, Kenya Dataposit Full time

About the job

The IT Infrastructure Support Specialist will be at the forefront of maintaining advancing IT infrastructure. This role requires a proactive approach to embracing new technologies and methodologies, ensuring our systems are robust, scalable, and secure. You will be instrumental in integrating cloud solutions, automating processes, and enhancing overall infrastructure efficiency.

Responsibilities

  • Daily Operations: Monitor and maintain the stability, integrity, and efficient operation of in-house and cloud-based systems, networks, servers, and storage.
  • Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely and effective manner. This includes addressing user support requests with empathy and professionalism.
  • Upgrades and Enhancements: Collaborate with the IT team to implement new technologies, upgrades, and enhancements to existing systems. This includes staying informed about emerging trends and recommending innovative solutions.
  • User Support & Training: Provide advanced technical support to end-users, ensuring quick resolution of issues. Develop comprehensive documentation and training materials to empower users and IT staff.
  • Security: Help maintain robust security measures to protect our infrastructure from threats. This involves staying updated on the latest security protocols and patching vulnerabilities.
  • Automation: Explore opportunities to automate routine tasks to increase efficiency and reduce manual errors.
  • Documentation: Maintain accurate and up-to-date documentation of our infrastructure configuration, processes, and procedures.
  • Vendor Management: Interact with vendors to troubleshoot issues, schedule maintenance, and ensure optimal service levels.
  • Continuous Learning: Embrace a growth mindset by staying informed about industry best practices, new technologies, and certifications. Actively participate in training and development opportunities.

Qualifications

  • Education: Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.
  • Experience: IT infrastructure support, with an understanding of networking, servers, storage, and virtualization technologies. Hands-on experience with cloud platforms is a plus.
  • Certifications: Industry certifications e.g., CompTIA A+, Network+, Microsoft certifications are highly desirable.
  • Soft Skills: Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work both independently and collaboratively in a team environment.
  • Ability to work independently and as part of a team.

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