Digital Banking E-Credit Manager

4 weeks ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

About Kingdom Bank is a subsidiary of the Co-operative Bank of Kenya, following its acquisition of Kingdom Bank in August 2020. We are now part of a Group with over Kes. 457 Billion total assets and Kes 20.7 Billion profit before tax as at 31 December 2019.
Reports to: Senior Manager- Digital Banking.

The role holder will be responsible for driving sales, analysis, reporting, and arrears management of the bank's E-Credit Products.
The role holder will also be responsible for leading in innovation of new frontiers as well as continuous improvement of existing channels.

Responsibilities

  • The successful jobholder will be expected to:

  • Be the overall team leader for E-Credit function under Digital banking.

  • Drives sales and growth of E-Credit quality Loan book.

  • Ensure all customer/ service related and CBK related queries are addressed to accordingly within SLA.

  • In charge of arrears management through collections.

  • Ensure 100% compliance with bank policies and procedures.

  • Closure of all audit items related to E-Credit.

  • Ensure continuous monitoring and evaluation of loan book portfolio for informed proposition and decision making.

  • Organizing and tracking campaigns success.

  • Implement E-Credit strategies to achieve effective and Optimum growth of E-Credit Satisfied customers.

  • Ensure operational efficiency and a seamless product relationship experience for all customers.

  • Be accountable for managing the E-Credit function, maximizing performance of the team as well as profitability.

  • Recommend pricing, promotions, sales targets, and programs to meet and maximize revenue targets.

  • Monitor and review E-Credit performance and customer feedback

  • Formulating and implementing sales initiatives and marketing strategies

  • Proactively identifying opportunities and possible partnerships/ innovations for growth and translating those into value proposition.

  • Research, analyze and report important industry and market intelligence in relation to market trends and future product development.

  • Continuously contribute to systems and service improvement by coming up with new services and products.

  • Undertaking User Acceptance test on the enhancements and new system development.

  • The role holder will be responsible for E-Credit quality loan book growth for the following but not limited to:

    Qualifications
    • A bachelor's degree in a Business-related field from a recognized university.

    • Post graduate degree will be an added advantage.

    • A minimum 3-year relevant experience in Credit related matters

    • A proven record of successful E-Credit management

    • Proficient in Ms. Office will be an added advantage.

    • Good knowledge of E-Credit with a good understanding of the different business opportunities

    • Excellent communication & inter-personal skills as well as the capability to understand, manage, deploy, and support several products.

      Click Here To Apply



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