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E-Commerce Manager

2 months ago

Nairobi, Nairobi Area, Kenya Robert Walters Full time
Robert Walters is a global, specialist professional recruitment consultancy. "Our story begins in 1985, when our CEO, Robert Walters, opened the first office in Central London. Rob has led the company ever since and has the same passion and commitment today. Over the last 30 years the business has grown and so has our ambition

Key Responsibilities

Manage and enhance the performance of our online store, ensuring it operates as efficiently as a physical store.
Oversee online traffic, drive promotions, and develop strategies to convert visits into sales.
Lead a small team, including managing WhatsApp channels for customer interactions.
Report directly to the Commercial Manager and work closely with the CEO and Head of Marketing.
Develop and execute strategies for achieving sales targets and managing KPIs.
Structure the website for optimal customer conversion from visit to checkout.
Head up sales efforts digitally and manage the online sales channel effectively.
Interact with stakeholders and manage relationships to ensure the success of the online store.

Requirements

Proven experience in e-commerce, with a strong understanding of online sales and digital marketing.
Preferably candidates with Retail Industry Experience.
Experience managing teams and online traffic.
Ability to structure and optimise websites for improved customer conversion rates.
Strong leadership skills with the ability to manage and motivate a team.
Excellent communication skills, both written and verbal.