Business Process Analyst at

1 month ago

Nairobi, Nairobi Area, Kenya NCBA Group Full time

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Job Purpose Statement

This position is responsible for analyzing, developing and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.

Key Accountabilities (Duties and Responsibilities), Perspective % Weighting (to add up to 100%), Output
Financial (10%)

Analyze business processes and workflows with the objective of finding out how they can be improved or automated to save on cost.

Manage cost cutting initiatives to adhere to the set Business process budget

Internal business processes (60%)

Update, implement and maintain a record of all process and procedures.
Prepare and provide regular and accurate process progress reports for tracking and decision-making.
Participate in business-process-related change management (training, communication, reports)
Work together with end users to observe processes in action and to understand their business needs and requirements

Analyze process performance data and statistics to identify opportunities, suggest action plans, and recommend & implement process improvements to support Business growth and Customer Loyalty.

Monitor productivity, quality and efficiency of processes post implementation of improvement initiatives.

Introduce and track process efficiency metrics

Ensure harmonized process / procedure quality standard across processes are adhered to.
Monitoring, measuring and providing feedback on process performance and set up remedial action for non-adherence

Provide recommendations and guidelines for the operation of processes
Implement best process management practices
Library management(process and procedure custody)
Version control for published processes and procedures

Customer (20%)

Build and maintain positive working relationships with all levels of staff, serve as resource for IMO related issue resolution.

Drive for the customer experience organization metrics to be achieved through process efficiency initiatives

Learning and growth (10%)

Be self-driven and directed, build own skill and effectiveness, presentation and stake holder management
Take courses to improve relevant skills required to perform the role optimally

Job Dimensions

Stakeholder Management:
key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

Branch operations
All NCBA bank departments
IT System Administrators

External

Vendors and consultants

Ideal Job Specifications
NCBA Bank Core Value Behaviors (Performance Drivers)

Driven - Being decisive, passionate and bold
Open - Being honest, transparent, inclusive
Responsive - Embracing speed, simplicity and innovation, and focusing on our customers.
Trusted - We value teamwork, integrity and accountability.

Ideal Job competencies

Technical Competencies

Bachelor's degree in Business Administration, Finance, or a related field
3 years of relevant professional experience in the banking or financial services sector
Data Analysis - Knowledge and experience in analytical tools

MS Office - Knowledge and experience in MS Office to develop reporting frameworks/protocols in a manner that consistently drives higher performance standards.

Banking Knowledge - Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Organizational Skills - Ability to plan and organize self and work in order to achieve objectives and targets and is determined to and accountable for delivery of outcomes and is able to overcome obstacles in order to move forward

Behavioral Competencies

Communication Skills - Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

Good written and oral communication skills

Leadership - Individual contributor exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames.

Is reliable and works collaboratively. Has high moral intelligence.

Customer Engagement - Resolves stakeholders (internal & external) highest quality service and monitors to confirm that their needs have been comprehensively addressed.

Provides prompt and insightful feedback to relevant stakeholders to enable them to address the root cause of the challenges faced by customers.

Self-Empowerment - To enable development of open communication, team work and trust that are needed to support performance and customer service oriented culture
Planning and organizing - Organizes and schedules events, activities, and resources. Sets up and monitors timescales and plans to effectively deliver

  • Process Analyst

    1 month ago

    Nairobi, Nairobi Area, Kenya Equity Bank Kenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi.Job PurposeThe Process Analyst is responsible for leading Process Reengineering initiatives across the Group.Specialized in analysis of business...

  • Business Analyst

    1 month ago

    Nairobi, Nairobi Area, Kenya jobwebkenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi.Job PurposeWe are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will...

  • Business Analyst at

    1 month ago

    Nairobi, Nairobi Area, Kenya The Nairobi Hospital Full time

    Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre.REF:TNH/HRD/BA/03/2024SUMMARYThe job holder will be responsible for monitoring various business information trends, research and...

  • Business Analyst at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya The Nairobi Hospital Full time

    Opened in 1954, The Nairobi Hospital has excelled in medical expertise and services provision and has deservedly earned recognition throughout East Africa and beyond as an advanced diagnostic, treatment and referral centre.REF:TNH/HRD/BA/03/2024SUMMARYThe job holder will be responsible for monitoring various business information trends, research and...

  • Business Analyst

    1 month ago

    Nairobi, Nairobi Area, Kenya NCBA Full time

    ABOUT THE COMPANYThe new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment...

  • Principal Business Analyst

    1 month ago

    Nairobi, Nairobi Area, Kenya KCB Bank Full time

    Job DescriptionThe Principal Business Analyst will be responsible for leading requirements engineering and managing the business needs of the business users and stakeholders. They will collaborate with cross-functional teams including business units, subject matter experts, and technical resources to gather, document, analyze, and validate business and...

  • Principal Business Analyst

    2 weeks ago

    Nairobi, Nairobi Area, Kenya KCB Bank Full time

    Job DescriptionThe Principal Business Analyst will be responsible for leading requirements engineering and managing the business needs of the business users and stakeholders. They will collaborate with cross-functional teams including business units, subject matter experts, and technical resources to gather, document, analyze, and validate business and...

  • Junior Business Analyst at

    5 days ago

    Nairobi, Nairobi Area, Kenya Kenya Climate Innovation Center (KCIC) Full time

    The Kenya Climate Innovation Center (KCIC) provides holistic, country-driven support to accelerate the development, deployment and transfer of locally relevant climate and clean energy technologies.Job Summary:The position is responsible for offering business advisory and technical assistance support to enterprises within the SWIFT and GreenBiz Programmes....

  • Business Analyst at

    3 days ago

    Nairobi, Nairobi Area, Kenya Jacaranda Maternity Full time

    Our mission is to provide high-quality, client-centered, affordable care to mothers and their babies at the highest standards​We achieve our mission by adhering to the following core values: Uncompromising Quality We aim to set a gold standard for quality of care and measure ourselves constantly against our goals.Job Summary Data analytics and data...

  • Commercial Business Analyst

    1 month ago

    Nairobi, Nairobi Area, Kenya BURN Full time

    ABOUT THE COMPANYBURN Manufacturing is a local manufacturer of eco-friendly stoves in Kenya. Their product cut down on carbon emissions by 50% when cooking and helps save time.JOB SUMMARYAs a Commercial Analyst, you will support the commercial decision-making processes within our organization.You will work closely with senior analysts and managers to analyze...

  • Business Intelligence Analyst at

    1 week ago

    Nairobi, Nairobi Area, Kenya Turaco Full time

    Turaco is a micro-insurtech company changing healthcare financing in emerging markets. We provide simple, affordable health and life insurance to low-income earners, distributing our products through partnerships with leading businesses in Kenya and Uganda. Our mission is to act as a safety net, freeing people from the fear of health-related financial...

  • Commercial Business Analyst

    1 month ago

    Nairobi, Nairobi Area, Kenya BURN Manufacturing Full time

    BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstovesAbout the Role:As a Commercial Analyst, you will support the...

  • Commercial Business Analyst

    2 weeks ago

    Nairobi, Nairobi Area, Kenya BURN Manufacturing Full time

    BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstovesAbout the Role:As a Commercial Analyst, you will support the...

  • Business Technical Analyst at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Touch Inspiration Full time

    A team of passionate Web and Mobile application developers who have led software development efforts for both startups and established brands. We build software to aid companies become more efficient around their business processes. We build software to aid companies collect dataSummaryAs a Business Technical Analyst at Touch Inspiration, you will be...

  • Business Technical Analyst at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Touch Inspiration Full time

    A team of passionate Web and Mobile application developers who have led software development efforts for both startups and established brands. We build software to aid companies become more efficient around their business processes. We build software to aid companies collect dataSummaryAs a Business Technical Analyst at Touch Inspiration, you will be...

  • Junior Business Analyst at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Save the Children Full time

    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countriesRole Purpose:The Junior Business Analyst (BA) assists in identifying and defining the requirements for change, aiming to enhance how Save the...

  • Junior Business Analyst at

    2 months ago

    Nairobi, Nairobi Area, Kenya Save the Children Full time

    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countriesRole Purpose:The Junior Business Analyst (BA) assists in identifying and defining the requirements for change, aiming to enhance how Save the...

  • Business Analyst Fellow

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Impact Africa Network Full time

    ABOUT THE COMPANYStartup studio in Nairobi on a mission to ensure young talented Africans can participate in the digital transformation of Africa as creators and ownersJOB SUMMARYRoots Africa is seeking a highly analytical and detail-oriented Business Analyst Fellow with an actuarial sciences background. This fellowship is an opportunity for a talented...

  • Business Analyst Fellow

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Impact Africa Network Full time

    ABOUT THE COMPANYStartup studio in Nairobi on a mission to ensure young talented Africans can participate in the digital transformation of Africa as creators and ownersJOB SUMMARYRoots Africa is seeking a highly analytical and detail-oriented Business Analyst Fellow with an actuarial sciences background. This fellowship is an opportunity for a talented...

  • Business Analyst Intern

    2 days ago

    Nairobi, Nairobi Area, Kenya SoftClans Technologies Limited Full time

    ABOUT THE COMPANYWe're a Software Development Company that provides Professional , Secure , Scalable and Flexible IT Solutions.JOB SUMMARYThe Technical Business Analyst intern will be responsible for understanding customer's business needs and translating them into functional requirements for software development projects in the field of aviation. The...