![Jubilee Insurance KE](https://carrierwave.fuzu.com/employers/4f6a2e6e-6b59-4082-83c0-8f048dafaa7b.png)
Customer Experience Officer
4 weeks ago
ABOUT THE COMPANY
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.
JOB SUMMARY
Job Ref. No. JAML028Role Purpose The role holder plays a crucial role as the first point of contact for visitors, clients, and employees. He/she will be responsible for delivering exceptional Customer Service, managing inquiries, and facilitating various administrative tasks. This role is integral to creating a positive and welcoming atmosphere, ensuring that all interactions reflect the company's values and commitment to excellent customer serviceSkills RequiredExcellent interpersonal and communication skills.Strong problem-solving abilities and a customer-oriented mindset.Organizational skills with attention to detail.Basic understanding of financial products and services.CRM experience in handling customer queries.Proven experience in sales, especially in telesales or customer service.Key CompetenciesStrategic thinking and decision-making abilities.Strong problem-solving and analytical skills.Effective communication and interpersonal skills.Results-oriented mindset with a focus on delivering quality outcomes.QualificationDegree in Business Administration, Customer Experience, or a related field.Relevant ExperienceProven track record of successfully managing complex projects from initiation to completion.If you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 18th August 2024. Only shortlisted candidates will be contacted.
RESPONSIBILITIES
Customer Engagement at the Contact Center:Handle Client Queries: Serve as the primary point of contact for all client inquiries received through the company's call lines and digital platforms. Ensure that each query is addressed promptly and accurately, providing clear and helpful information to clients.Build Client Relationships: Engage with potential clients to establish rapport, taking the time to understand their unique needs and preferences. This personalized approach helps to foster trust and enhances the overall customer experience.Social Media Monitoring and Reporting: Actively monitor the company's social media channels for client interactions, feedback, and inquiries. Compile and analyze data from these platforms to generate reports that provide insights into customer sentiment and emerging trends, ensuring the company remains responsive and proactive in its online presence.Customer Outreach:Engage Existing Customers: Proactively reach out to existing Life and Health customers to introduce and promote JAML's diverse range of products. Use these interactions as opportunities to strengthen customer relationships and enhance their overall experience with the company. Identify Cross-Selling Opportunities: Utilize customer data and insights to identify opportunities for crossselling additional products and services that align with the client's needs and preferences. Effectively communicate the benefits of these offerings to encourage additional purchases and increase customer lifetime value.Operational Support:Collaborate on Client Issue Resolution: Work closely with cross-functional teams and other departments to address and resolve complex client issues. Ensure that all client concerns are handled with the highest level of care and professionalism, leading to satisfactory outcomes and maintaining customer loyalty.Support New Initiatives: Assist in the implementation of new client service initiatives at the Contact Centre. This includes providing operational support, offering feedback, and helping to refine processes to enhance the efficiency and effectiveness of client service delivery.Product Promotion: Inform and Educate Clients: Provide clients with detailed, accurate, and up-to-date information about JAML's products and services. Ensure that all promotional efforts are aligned with the client's needs, offering tailored recommendations that resonate with their specific interests and requirements.Tailor Recommendations: Customize product recommendations to match the unique needs and preferences of each client. This personalized approach not only enhances customer satisfaction but also increases the likelihood of successful product adoption and long-term loyalty.
REQUIRED SKILLS
Problem solving, Interpersonal communication, Collaboration, Market research, intelligence, Customer service, Call center operation (customer support)
REQUIRED EDUCATION
Bachelor's degree
-
Customer Experience Officer
1 day ago
Nairobi, Nairobi Area, Kenya Oasis Healthcare Full timeOasis healthcare group is a company that runs a chain of facilities which aim to provide a 3 tier referral system to enable clients benefit from quality healthcare and also be seen by all appropriate healthcare cadre when need arises.SummaryThe Customer Experience Officer will be responsible for enhancing the overall experience of patients and visitors. The...
-
Customer Experience Officer
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority. The Company is recruiting for the above position.The Customer Experience Officer position will be located at the Company's...
-
Customer Experience Officer
3 months ago
Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full timeJob Summary As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office. In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers. You will be working with and through others, building and maintaining relationships and working...
-
Customer Experience Officer
4 weeks ago
Nairobi, Nairobi Area, Kenya Jubilee Insurance KE Full timeABOUT THE COMPANYJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number...
-
Customer Experience Officer
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeM.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the...
-
Customer Experience Officer
1 month ago
Nairobi, Nairobi Area, Kenya Equity Afia Full timeABOUT THE COMPANYWe are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans.JOB SUMMARYQualifications/Requirements• Diploma in Front Office Administration/BusinessAdministration/ Health records or an equivalent...
-
Customer Experience Officer
3 weeks ago
Nairobi, Nairobi Area, Kenya Equity Afia Full timeABOUT THE COMPANYWe are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans.JOB SUMMARYQualifications/Requirements• Diploma in Front Office Administration/BusinessAdministration/ Health records or an equivalent...
-
Customer Experience Officer
4 weeks ago
Nairobi, Nairobi Area, Kenya Equity Afia Full timeABOUT THE COMPANYWe are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans.JOB SUMMARYQualifications/Requirements• Diploma in Front Office Administration/BusinessAdministration/ Health records or an equivalent...
-
Customer Experience Officer – Front Office
4 weeks ago
Nairobi, Nairobi Area, Kenya Jubilee Insurance KE Full timeABOUT THE COMPANYJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number...
-
Customer Experience Internship
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. About Carepay:CarePay Group is an international, fast-growing fintech company with offices in Kenya, Nigeria and the Netherlands. Our vision is to make mobile health insurance accessible to everyone by using state-of-the-art technology against no marginal costs. We strongly believe in leveraging the mobile technology revolution...
-
Customer Experience Lead at
4 weeks ago
Nairobi, Nairobi Area, Kenya Ecosafi Full timeDelivering a better way to cookCustomer Experience LeadResponsibilitiesCall Center Management:Oversee Call Center operations, including inbound and outbound customer interactions. Develop and implement best practices for call handling, escalation procedures, and quality assurance. Train and coach Call Center staff to deliver excellent customer service....
-
Customer Experience Executives
4 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service job vacancies in Kenya. Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.Read>>Enhance Your CV: 4 Tips to Get More...
-
Customer Experience Executives/ Front office
2 months ago
Nairobi, Nairobi Area, Kenya Equity Afia Full timeEquity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.Qualifications/Requirements Diploma in Front Office Administration/Business Administration/...
-
Customer Experience Executives
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeEquity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.Qualifications/RequirementsDiploma in Front Office Administration/Business Administration/...
-
Customer Experience Manager
3 weeks ago
Nairobi, Nairobi Area, Kenya Optiven Limited Full timeABOUT THE COMPANYOptiven Limited is a Real Estate company founded to empower property investors in Africa. Our flagship product is Value Added Plots which have been transformed and made suitable for immediate settlement and futuristic capital gain focus. Optiven is the market leader in the industry and was recently crowned Number One Company in Kenya and the...
-
Customer Experience Internship at
2 months ago
Nairobi, Nairobi Area, Kenya CarePay Ltd Full timeCarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet" on their mobile phoneMAIN PURPOSE OF THE INTERNSHIP:Join us for a 3-6 month program offering personal...
-
Customer Experience Specialist
1 month ago
Nairobi, Nairobi Area, Kenya Roche Full timeJOB SUMMARYYour Profile:You have keen interest in continuously building personal network and posses good negotiation skills coupled with data based approach with strong conflict management skillset.You are resourceful and flexible in problem solving and working in a collaborative and inclusive manner.You have ability to see bigger picture and develop future...
-
Customer Experience Specialist
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. Job SummaryThe Customer Experience Specialist- Coast Region-is responsible for building, maintaining and growing lasting client relationships to position Liberty Life as the Pension, Group Life and Retail Life Provider of choice.Read>>CV Revamp: How to Modernize It for the Digital AgeKey ResponsibilitiesDeliver exceptional...
-
Customer Experience Specialist at
2 months ago
Nairobi, Nairobi Area, Kenya Liberty Life Full timeLiberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people's lives by making financial freedom possibleSummaryAre you passionate about providing customers with a top-notch experience ? We're looking for a Customer Experience...
-
Customer Experience Manager at
1 month ago
Nairobi, Nairobi Area, Kenya MNC Consulting Group Limited Full timeMNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt ConsultingSummaryThe ideal candidate will excel in customer service, possess strong organizational skills, and manage front desk operations seamlessly, ensuring an enjoyable client experience from...