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Head of Seller Operation at

4 months ago

Nairobi, Nairobi Area, Kenya Kilimall Full time
is Kenya's largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa.

We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.

Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.

We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.

Job Summary

The Head of Seller Operation is responsible for overseeing and optimizing the technical and operational aspects of seller management on Kilimall's platform.

This role requires leveraging advanced data analytics, project management skills, and technical proficiency to ensure efficient seller operations, compliance, and satisfaction.

Key Responsibilities

Work with large data sets to distill insights into sellers' behaviour using advanced data analytics tools (SQL, Python Pandas, R etc).

Conduct industry analysis into policies, tools and initiatives to identify learnings that can be adapted to our users.
Develop a deep understanding of our sellers via face-to-face interaction with local teams and sellers. Travel is expected.
Communicate ideas and findings in a logical and structured manner to senior management
Conceptualize new tools and product improvements for sellers; collaborate with the Product team to translate these into business requirements and launch new products

Project manage the rollout and adoption of initiatives and features, including coordinating testing, developing training material, reporting and tracking of impact" Made this better for Kilimall.

Requirements
Qualifications

Bachelor's degree in Business Administration, Operations Management, Data Science, Computer Science, or a related field.
Minimum of 3-5 years of experience in operations management, preferably in e-commerce or retail.
Proficiency in data analytics and scripting languages such as SQL, Python, and R.
Experience with BI tools such as Tableau, Power BI, or similar.
Excellent technical communication and interpersonal skills.
Strong analytical and problem-solving abilities with a focus on data-driven decision-making.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in MS Office and familiarity with CRM and project management software.

Key Competencies

Technical Expertise:
Advanced skills in data analytics and scripting for operational insights and automation.

Analytical Thinking:
Strong ability to analyze complex data sets and derive actionable insights.

Project Management:
Proven ability to manage large-scale projects and coordinate cross-functional teams.

Customer Focus:
Dedicated to providing high-quality service and support to sellers.

Leadership:
Capable of leading and motivating technical and non-technical teams.

Adaptability:
Able to adjust to rapidly changing priorities and handle multiple tasks effectively.

Strategic Vision:
Strong capacity to develop and implement long-term strategies for seller growth and platform enhancement