Quality & Sustainability Executive

4 weeks ago

Nairobi, Nairobi Area, Kenya Accor Hotels Full time

JOB SUMMARY

QualificationsBachelors degree Minimum 2 years experience in a similar roleHACCP qualification and experience in quality systems.Strong project management skills.List any licenses or certifications required by the position:

RESPONSIBILITIES

Ensure the implementation and monitoring of quality, sustainability and hygiene policies and standards within Novotel Nairobi Westlands, ensuring that standards and processes are applied effectively and in compliance with current regulations. Champion various certifications e.g Green KeyQuality:Being a member of the quality committee involves actively contributing to improving the serviceDefine and implement quality procedures and standards to ensure compliance with the required Accor standardsMonitor compliance with the quality rules put in place by the hotelWrite a control schedule and monitor the implementation of these proceduresOversee quality assurance processes, including internal and external auditsEstablish training programs for department heads on Accor standardsCoordinate corrective and preventive actions to guarantee the application of standardsEnsure the processing of guest complaintsParticipate in the drafting of quality documentsWrite, update and disseminate the various quality proceduresOrganize meetings following mystery shopper visits, disseminate the results and take the necessary actions to improve the resultSustainability:Lead the Sustainability committee by supervising the implementation of actions and ensuring their monitoringDevelop and implement an ESG strategy (Environment, Social & Governance) through a roadmap and an associated calendarImplement and develop the necessary actions according to the Green Key Label criteriaIn collaboration with the departments concerned, implement and develop actions according to the strategy developed by the Accor Group.Support the hotel in reducing its environmental impact (air, water, soil, human health) and promote its societal impactMonitor the analysis of energy consumption and make recommendations to improve energy performance.Raise awareness, train and mobilize employees on sustainable development issues and provide them with the tools and knowledge necessary to act in favor of it at work and outside (reduction of the carbon footprint, awareness of eco-friendly actions, etc.)Conduct regulatory monitoring in order to follow the country regulatory developments in terms of sustainable development and ensure that the company is in compliance with the laws and standards in forceMonitor and evaluate the company's progress in its ESG approach, using appropriate performance indicators (environment, ethics, responsible purchasing, social, etc.)Manage environmental, social and governance risks linked to the company's activities (pollution, waste, exclusion of people, etc.)Collaborate with business stakeholders such as guests, suppliers, investors and local authorities, to strengthen the company's social and environmental responsibilityCreate ESG reports on the company's sustainability performance in order to be able to communicate internally and externally in a transparent and reliable mannerManage reporting according to Accor group instructionsHygiene:Lead the Hygiene committee by supervising the implementation of actions and ensuring their follow-upDevelop, implement and maintain strict health and safety policies and procedures in accordance with Accor standards and local regulationsCoordinate and manage preventive and corrective actions, following internal Hygiene Audits, local authorities and those organized by the brandTrain and educate staff on hygiene and safety practices, by organizing regular training sessions and providing necessary guidelines and resources.Carry out regular inspections of all areas of the hotel to ensure hygiene standards are met, identifying areas for improvement and taking immediate corrective action where appropriateManage the pest prevention plan in cooperation with an external company for the hotelCollaborate closely with other hotel departments, mainly kitchen and stewarding but also laundry and maintenance, to guarantee a global approach to hygiene and safety.Respond quickly to potential hygiene-related emergencies, such as food contamination incidents or infectious disease outbreaks, by implementing appropriate emergency measures.Ensure constant regulatory and technological monitoring to stay informed of the latest trends, Kenyan regulations and best practices in health and safety.Maintain accurate records of hygiene activities, inspections, incidents and training, and prepare periodic reports for hotel management.

REQUIRED SKILLS

Quality control and supervision, Ability to coordinate, Customer relations, Reporting, Communication

REQUIRED EDUCATION

Bachelor's degree

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