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Program Quality Manager

2 months ago

Nairobi, Nairobi Area, Kenya Catholic Relief Full time

Catholic Relief Services (CRS) is an international non-governmental organization supporting relief and development work in over 99 countries around the world.

CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality and works through local church and non-church partners to implement its programs.


Job Summary:


You will be responsible for ensuring effective systems and processes are in place for continuously improving the quality of implementation and the impact of the Nawiri program.

You will ensure application of CRS and BHA program quality standards and support consortium staff in the application of these standards.

As the program enters Year 6, this will include an emphasis on sustainability and exit strategies. In addition, you will lead the preparation and submission of donor reports.

Roles and Key Responsibilities:
Program Quality

Ensure that the Nawiri program is implemented in line with CRS program quality standards, donor guidelines, and industry best practices.

Coordinate the identification of the priority areas for program quality, develop and implement related standard operating procedures (SOPs) and action plans.

Coordinate with consortium partners on the implementation of Quality Assurance (QA) measures to improve the quality of Nawiri interventions and to enhance impact.

This includes priority strategies in Sequencing, Layering and Integration (SLI) and sustainability.

Oversee technical assistance and capacity strengthening activities in program quality for consortium staff, including design and delivery of innovative training and accompaniment on CRS Program Quality standards.

Work closely with MEAL team to strengthen the consortium's timely use of data, information and learning to make informed decisions to improve the quality of the program.

Support the integration of innovations and best practices across Nawiri interventions.
Collaborate with Nawiri Senior Management Team and other staff to plan, prepare and co-facilitate Program Review meetings.

Make frequent visits to the field to monitor the implementation of workplans and propose recommendations to the Chief of Party, deputy Chief of Party – Programs, and other Nawiri staff.

Maintain the program issues log and follow up on outstanding actions.

Donor reporting and requirements

Maintain Nawiri's reporting calendar and coordinate with the different technical teams

Lead the development, review, and timely submission of high-quality reports and other requirements to the donor and other stakeholders, such as weekly briefs, quarterly and annual reports.

Requirements
Basic Qualifications

Master's Degree in International Development, International Relations or in one of the program's sectors required. Additional experience may substitute for some education.

Minimum of 5 years' experience in relevant field-based project management experience required, with preferably at least 2-3 years working in Health, Nutrition, WASH and/or Resilience.

Experience in managing moderately complex projects, preferably with an international NGO.

Required Languages – Excellent spoken and written English. Kiswahili language a plus.

Travel - Must be willing and able to travel up to 50 %.

Knowledge, Skills and Abilities

Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions.
Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
Good presentation and facilitation skills.
Proactive, resourceful, solutions-oriented and results-oriented,

Preferred Qualifications

Good experience in project grants management, including project design, preferably for grants from multiple public donors, including USAID.
Demonstrated ability to write high quality technical proposals and reports.

Demonstrated ability to write and edit high quality program reports, including in collaboration with multi-sectoral and/ or multi-disciplinary teams.

Experience engaging with partner organizations.
MEAL skills and experience required.
Staff management experience and abilities that are conducive to a learning environment.
Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.
Experience in application of CRS and USAID program quality standards a plus.