Head, IT Retail Banking

1 month ago

Nairobi, Nairobi Area, Kenya NCBA Full time

ABOUT THE COMPANY

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

JOB SUMMARY

The Head IT, Retail role has complete ownership and accountability of the establishment and execution of the IT strategy of the business unit. Ensuring its integration with the overall enterprise IT strategy and the delivery of all information and technology capabilities required to achieve business capability. The role supports Retail Banking strategic programmes and ensures execution is done as per Group standards and aligned to the strategic vision. The role holder works closely with the Group Director Retail Banking, Enterprise Projects Management team and the IT leadership team to fulfil internal customer requirements related to strategic projects that leverage technology. Job Dimensions Ideal Job Specifications Academic: Bachelors' degree in Computer Science or any other related technology field Professional: IT and Projects certification from recognized institutions Desired work experience: At least 12 years of working experience in IT, 6 of which are in senior management more so leading teams and project success Have a proven and successful track record of leading IT teams, leading through the successful performance of IT initiatives that positively impact business performance. NCBA Values Driven - We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential. Open - Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other. Responsive – We put our customer's interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve. Trusted - As a trusted partner we do what is morally right always. We keep our word. We are accountable and believe in each other. Ideal Job competenciesTechnical Competencies Has experience building trusted relationships across different business functions, including with senior leadership, in order to positively influence outcomes and facilitate change across all levels of the organization. Has experience of working with customer-facing technical solutions to deliver improved business outcomes. Has a successful track record for delivering technology-enabled projects and initiatives, including "hands-on" management of delivery work.Has portfolio management experience and is able to think strategically and align initiatives with business strategy. Has a strong technology background with sufficient knowledge and experience in identifying technology solutions for business problems. Also, have the knowledge to identify when a technology fix may not be the best option. Behavioral CompetenciesCommunication Skills: As a departmental leader he must be able to convey important messages and information down the line in order to ensure proper exception of duties by junior personnel. He/she should be able to draft various reports and presentations that will be used by senior management and executives for decision making and strategy development. Interpersonal Skills: A suitable candidate for this position will be a teambuilder, be result-oriented, be proactive and self-driven requiring minimal supervision, be open and welcoming to change, be a creative and strategic thinker, have innovative problem-solving skills, be highly organized, have an ability to handle multiple simultaneous tasks prioritize and meet tight deadlines, and demonstrate calmness in times of uncertainty and stress. People Skills: be a people person who is able to form strong, lasting, and meaningful bonds with other people.

RESPONSIBILITIES

Financial (20%)Monitors the Commercial and IT budget related to strategic IT projects and drives decisions that ensure the IT department meets or exceeds financial efficiencies. IT strategic project leadership (50%)Act as both a technology sounding board to internal customers and a technical lead for strategic projects for the department. Own the engineering software delivery aspects; work with product management to help set direction; define an engineering plan to meet product goals; execute on the plan. Execute IT projects to ensure the business creates strategic value through the utilization of technology assets and analytics. Work with the Enterprise Project Management team to shape and plan the critical stages before the delivery starts in earnest; and prioritize and sequence the key phases of project work to iteratively deliver benefits. Lead the team in consistently managing risks associated with successful go-live to IT strategic projects. Pro-actively look for opportunities to match organizational issues to technology solutions, proposing practical solutions to both our IT team and the organization as a whole, in line with Digital Strategy Internal business processes (10%) 100% adherence to policies, procedures and statutory guidelines. Audit, Compliance and Risk Rating = Satisfactory. Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter. Nil repeat findings. Policy and procedure knowledge –rating of Reading 100%; Test 90%. These are the minimum scores required to confirm (1) All assigned policies are 'Read'; (2) Assigned policy or procedures tests are undertaken and the lowest acceptable score is 90%. Strategic Roadmap (15%) Develop, implement, and execute technology road maps, including non-functional aspects Evaluating the business mid and long-term technology needs, developing, and implementing an overall technology strategy.Partner with departments to become recognized as a trusted advisor, developing a deep understanding of each department's business and technology requirements. Learning and growth (5%) Provide overall leadership of unit and define a framework for developing it into a high performing and engaged team, through managing their performance, motivating, coaching and training them accordingly. Up-to-date and actioned competency assessments and development plans for the team. Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff within the team. Maintain a consistently high own competency score and development plan maintenance. Maintain the desired Leadership - 360-degree feedback score.

REQUIRED SKILLS

Strategizing, Reporting, Business strategy, Risk analysis, Business intelligence, Financial analysis, Leadership skills

REQUIRED EDUCATION

Bachelor's degree

  • Head, Retail Banking at

    1 week ago

    Nairobi, Nairobi Area, Kenya Stratostaff Full time

    At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.Roles & Responsibilities:Strategy Development: Develop and implement strategic initiatives to drive business growth and achieve retail banking objectives in alignment with overall...

  • HOD – Retail Banking at

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Full time

    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.SummaryOur client is seeking to hire a HOD-Retail Banking who...

  • Head of Retail Operations at

    1 month ago

    Nairobi, Nairobi Area, Kenya Aminika Manpower Limited Full time

    Aminika Manpower Limited is a competency-based strategic HR-consultancy. Aminika Manpower Limited (AML) is a knowledge-driven organization committed to achieving excellence in Human Capital & Business Coaching in both virtual and real circumstances.Salary Range : KSh 400,000 - KSh 500,000/monthSummaryThe Retail head will be responsible of managing the...

  • Head of Retail at

    1 month ago

    Nairobi, Nairobi Area, Kenya Hotpoint Appliances Ltd Full time

    Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and KenwoodReports to: Retail DirectorDepartment:...

  • Head of Retail at

    1 month ago

    Nairobi, Nairobi Area, Kenya Old Mutual Kenya Full time

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment.We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.SUMMARYThis role is responsible for the development and...

  • Manager, Products, Retail

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Gulf African Bank Full time

    The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all.Job purposeThe role is responsible for...

  • Manager, Products, Retail

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Gulf African Bank Full time

    The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all.Job purposeThe role is responsible for...

  • Head of Elite and Diaspora Banking at

    1 month ago

    Nairobi, Nairobi Area, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:To provide leadership in developing new markets, strategies & growing the Assets, Liabilities, & Customer base for...

  • Manager, Retail Operations

    1 week ago

    Nairobi, Nairobi Area, Kenya KCB Group Full time

    ABOUT THE COMPANYKCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.JOB SUMMARYOversee the documentation, review, and update of Standard Operating Procedures in liaison with the Group Re-engineering Team, HO functions, regional offices, branch...

  • Head, Direct Banking at

    1 month ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior valueJob Purpose.To ensure the...

  • Supervisor – Retail Retention

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Old Mutual Full time

    ABOUT THE COMPANYOld Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately employees.JOB SUMMARYReporting to the Underwriting Manager, Health, this role serves to provide clinical support aimed at...

  • Supervisor – Retail Retention

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Old Mutual Full time

    ABOUT THE COMPANYOld Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately employees.JOB SUMMARYReporting to the Underwriting Manager, Health, this role serves to provide clinical support aimed at...

  • Head Channels- Service Center at

    1 month ago

    Nairobi, Nairobi Area, Kenya Equity Bank Kenya Full time

    Equity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to...

  • Manager- Credit Initiation Business Banking at

    3 months ago

    Nairobi, Nairobi Area, Kenya Standard Chartered Bank Kenya Full time

    Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.The Role ResponsibilitiesStrategy Support the Senior Manager - Credit Initiation in ensuring proper monitoring and control of risks, efficiency, effectiveness and quality of Consumer Private &...

  • Retail Supervisor

    1 month ago

    Nairobi, Nairobi Area, Kenya BBOXX Full time

    BBOXX designs, manufactures, distributes and finances innovative plug & play solar systems to improve access to energy across Africa and the developing world. More than 70,000 BBOXX products have been sold in more than 35 countries, improving the lives of more than 350,000 people.Role Brief:As a Retail Supervisor you will be driving the key metrics of a...

  • Consumer Banking Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJob PurposeThe overall purpose of this role is to achieve business growth for the Bank by recruiting new clients, selling...

  • Retail Expansion Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Staffrite Full time

    Job Description/RequirementsDescriptionThe job role of Retail Expansion Manager is to lead the function of the company's branch expansion plan. The function summary refers to the execution of the expansion plan starting from identifying potential locations up to the preparation of the new branch to kick start the operation.Preferred skills, abilities, and...

  • Banking PreSales Consultant at

    1 month ago

    Nairobi, Nairobi Area, Kenya Oracle Full time

    Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California.What You'll DoBe the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve.The Sales Consultant will be responsible for supporting the FSGBU Banking sales Managers in the Middle East &...

  • Retail Data Scientist at

    1 month ago

    Nairobi, Nairobi Area, Kenya NCBA Group Full time

    The new NCBA has combined the strengths of NIC and CBA to establish a bank that merges cutting edge mobile banking with traditional relationship management, scalable business banking, and customized financial services tailored to individual business needs.JOB PURPOSE STATEMENTThe role involves leading data science initiatives for retail operations,...

  • Head Of Commercial at

    1 month ago

    Nairobi, Nairobi Area, Kenya Wasoko Full time

    Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.Job Summary:The Head of...