![SBM Bank](https://media.trabajo.org/img/noimg.jpg)
Head of Elite and Diaspora Banking at
4 weeks ago
JOB SUMMARY:
To provide leadership in developing new markets, strategies & growing the Assets, Liabilities, & Customer base for the entire bank's Elite and Diaspora banking segment through Central Office and Branches to enable the bank to be a Top Leader in this market niche.
KEY RESPONSIBILITIES:
Acquisition:
Business Development -60%
Define and manage the bank's strategy to tap into new business and grow revenues in HNWI segment.
Develop the unit structure and resources to drive the business and meet the set targets.
Develop and manage the implementation of the Elite, Diaspora, and Wealth Management Business Plan to make an impact in the banking sector.
Grow the Consumer Banking balance sheet with growth in Liabilities, Assets and NFI for the HNWI and Diaspora customers.
Manage brand equity to grow SBM Kenya Limited market share for the global deposits from the diaspora remittance inflows.
Manage product design & development targeted to the segment market to ensure they are competitive internationally.Prepare and execute sales campaigns in the international diaspora markets.
Focus on increasing the client wallet share by developing and maintaining growing relationships with all existing and potential clients.
Monitor the growth of the business as well as profitability per customer for the High-Net-worth Individuals (HNWI) segment as a whole and individual team contribution.
Leverage stakeholder relations with Embassies, Government agencies, Ministry of foreign affairs, international Agents to drive customer recruitment and build strategic partnerships.
Carry out global market intelligence and champion SBM - K competitive positioning for products and services.Design channels of customer communication specific to diaspora including but not limited to websites/ social networks etc.
Manage Unit Portfolio at Risk (PAR) at the determined levels in alignment to migration and provisions to ensure they are reduced within Banks acceptable parameters.
Review and alignment operational processes to offer a differentiated customer service for customers for all requests.Manage and build the banks Elite banking brand equity in the market.
Develop Policy standards for customer profiling within the High-Net-Worth Individual segment to guide branches on customer target.
Manage own unit Customer Effort to Serve and Net Promoter Score within acceptable Bank standards.
People Management - 25%
Providing coaching, training needs and mentorship aimed at building the team's knowledge and expertise as well as ability to manage customer expectations within own portfolio.
Recruitment and Retention of Talent within the team.Manage the succession planning and capacity building within own team.
Manage the unit leave liability within acceptable standards.
Compliance - 15%
Ensure compliance with both internal and external regulatory requirements.
Working closely with risk and compliance units to ensure effective controls to mitigate against business emerging risks.
Developing and continuously reviewing business operational policies and procedures ensuring their compliance.
Develop & review operations and risk policies to guide the bank in management of the diaspora customers.
KEY RELATIONSHIPS:
Direct Reports to this Position
Senior Relationship Managers
Relationship Managers
Assistant Relationship Managers
Relationship Officers
Customers of this Position
All Executive Management
All Directors and Heads
All Bank Customers
Knowledge:
Skills and Experience required for this Role
Job Knowledge
10 years in Business Development and relationship management.
Knowledge of the Kenyan Market and the Financial Industry.
Excellent selling skills and market knowledge with an in-depth understanding of the HNWI and Diaspora segment.
Good Credit knowledge.
Job Experience:
Proven experience of at least 10 years in a similar position
Understanding of the various International Communities and markets.
Excellent knowledge of Information gathering and analytical skills.
Problem solving and excellent customer complaint resolution skills.
Education:
Business graduate from an accredited University preferably with a major in Finance, Marketing or Economics or equivalent.
Competencies Required for this Role
Emotional Intelligence:
Dynamic, individual with the ability to work under pressure.
Excellent communication and interpersonal skills.
Strong networking skills, for both internal and external networks.
Excellent Relationship Management skills.
Strategic minded individual with excellent leadership, organizational, and planning skills.
Commercial awareness and customer focus.
Excellent knowledge on customer profiling and ability to handle sensitive clients from the Niche Market
-
Senior Relationship Manager, Elite
1 month ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:The job holder is responsible for providing a relationship-based offering to high net-worth affluent individuals...
-
Senior Relationship Manager, Elite
4 weeks ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeABOUT THE COMPANYNow present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent.SBM, a growing international financial institution in Africa, provides a wide range of corporate...
-
Senior Relationship Manager, Elite
1 month ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeABOUT THE COMPANYNow present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent.SBM, a growing international financial institution in Africa, provides a wide range of corporate...
-
Nairobi, Nairobi Area, Kenya Development Bank of Kenya Full timeDevelopment Bank of Kenya Ltd. is a banking company based out of Loita Street, Nairobi, Nairobi, Kenya.Job PurposeThe Company Secretary and Head of Legal is responsible for providing Board Secretarial and related services to the Board of Directors and ensure effective and efficient management of contract administration, company insurance, legislative...
-
Assistant Manager, Money Transfer Services at
1 month ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and...
-
Assistant Manager, Money Transfer Services at
4 weeks ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and...
-
Assistant Manager, Money Transfer Services at
2 weeks ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and...
-
Consumer Banking Officer at
4 weeks ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJob PurposeThe overall purpose of this role is to achieve business growth for the Bank by recruiting new clients, selling...
-
Consumer Banking Officer at
1 month ago
Nairobi, Nairobi Area, Kenya SBM Bank Full timeSBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJob PurposeThe overall purpose of this role is to achieve business growth for the Bank by recruiting new clients, selling...
-
Head, IT Retail Banking
4 weeks ago
Nairobi, Nairobi Area, Kenya NCBA Full timeABOUT THE COMPANYThe new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment...
-
Head, IT Retail Banking
2 months ago
Nairobi, Nairobi Area, Kenya NCBA Full timeABOUT THE COMPANYThe new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment...
-
Head of Trustee Services Job at NCBA Bank
4 weeks ago
Nairobi, Nairobi Area, Kenya Staffrite Full timeJob Purpose StatementOverall management and control of Trustee Services at NCBA Bank. The role holder will oversee the setup of Trustee Services at the Bank with specific focus on approved collective investment schemes such as Unit Trusts and Real Estate Investment Trusts (REITs) while ensuring a high regulatory risk and compliance culture for the...
-
Head of Trustee Services Job at NCBA Bank
1 month ago
Nairobi, Nairobi Area, Kenya Staffrite Full timeJob Purpose StatementOverall management and control of Trustee Services at NCBA Bank. The role holder will oversee the setup of Trustee Services at the Bank with specific focus on approved collective investment schemes such as Unit Trusts and Real Estate Investment Trusts (REITs) while ensuring a high regulatory risk and compliance culture for the...
-
Head, Direct Banking at
4 weeks ago
Nairobi, Nairobi Area, Kenya Standard Bank Group Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior valueJob Purpose.To ensure the...
-
Head, Direct Banking at
2 months ago
Nairobi, Nairobi Area, Kenya Standard Bank Group Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior valueJob Purpose.To ensure the...
-
Head, Investment Banking
4 weeks ago
Nairobi, Nairobi Area, Kenya Standard Bank Group Full timeABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYQualificationsMinimum QualificationsType of Qualification: Post Graduate DegreeField of Study: Business CommerceType of Qualification: Post Graduate DegreeField of...
-
Head, Investment Banking
2 months ago
Nairobi, Nairobi Area, Kenya Standard Bank Group Full timeABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYQualificationsMinimum QualificationsType of Qualification: Post Graduate DegreeField of Study: Business CommerceType of Qualification: Post Graduate DegreeField of...
-
Head, Retail Banking at
7 days ago
Nairobi, Nairobi Area, Kenya Stratostaff Full timeAt Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.Roles & Responsibilities:Strategy Development: Develop and implement strategic initiatives to drive business growth and achieve retail banking objectives in alignment with overall...
-
Company Secretary and Head of Legal at
4 weeks ago
Nairobi, Nairobi Area, Kenya Development Bank of Kenya Full timeDevelopment Bank of Kenya Ltd. is a banking company based out of Loita Street, Nairobi, Nairobi, Kenya.Job PurposeThe Company Secretary and Head of Legal is responsible for providing Board Secretarial and related services to the Board of Directors and ensure effective and efficient management of contract administration, company insurance, legislative...
-
Head of Sales and Marketing
4 weeks ago
Nairobi, Nairobi Area, Kenya Staffrite Full timeOur client offers cross-border digital financial services (DFS) that make it easy for Africansto conduct financial transactions (transfer money, pay bills, buy insurance and securities,barter currencies etc.) across their boundaries and beyond. Similarly, they make it easyfor the African diaspora and other customers to transact with Africa. They support...