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Platform (System) Implementation Specialist at

4 months ago

Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time
Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market
Key Responsibilities

Foster effective self-leadership and collaboration with Client Partners (CPs), Business Delivery team, and clients to ensure the success of initiatives.

Gain a deep understanding of solutions, Impact Platform, and Execution Platform systems to support clients effectively.
Occasionally participate in client meetings with CPs.
Identify client needs and develop tailored impact journeys/success plans using technology to enhance customer value.
Communicate impact journeys to the Business Delivery Manager for execution and monitor learning track performance.
Craft compelling proposals in response to client requests.

Monitor active users and utilization for each Impact Platform client, collaborating with the Business Delivery Manager and CPs to boost engagement.

Plan Quarterly and Annual Business Review meetings for clients, making necessary adjustments to learning plans based on outcomes.
Lead initiatives to increase active users and utilization of Platform resources, fostering client independence and enhancing renewal rates.
Provide regular encouragement and accountability to leaders on project goals.
Plan and facilitate meetings and sessions for clients, ensuring effective engagement and outcomes.
Strategize for future partnerships and secure renewal and expansion of client portfolios on the Impact Platform.

Qualifications

Relevant Bachelor's degree.

Must have a minimum of 4 years' experience in a similar role including understanding platform solutions, finding out what clients need, and creating personalized plans for their success.

Must be proficient in technology and very client centric.
Must have exceptional problem-solving skills, along with strong verbal and written communication abilities, and high emotional intelligence.
Must have proven business acumen and project management skills.