Reporting and Analytics Support Associate

ABOUT THE COMPANY

Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices. From deep roots serving construction and engineering clients, Procept's reach has spread across many industries and all levels of government, around the world.

One division of Procept's wholly-owned Procept USA LLC, Practical Management Instruction, provides knowledge and competency assessment, training, and consulting services to managers and supervisors; employees; and learning and development professionals. Since 1965, Practical Management Instruction has taught over 1 million people in over 17,000 companies worldwide. Its certifications in adult learning have become an industry standard and its International Certificate in Management and Leadership has been delivered in partnership with universities ranging from Stockholm to Grenada to thousands of executives from around the globe.

EXPERTISE
Industry — Construction, Utilities, Energy, Professional services, Mining, Financial services, Information technology, Aerospace, Shipbuilding, Non-profit, Healthcare, Education

Government — Federal government, provincial/state government, municipal government, First Nations.

MISSION
We:

are a premier provider of professional training programs to corporations, governments, and individuals around the world;
help our clients succeed by applying best practices to solve their most challenging problems; and
maintain our competitive advantage through innovation, superior client service and quality of industry expertise.

VISION
To be a leading international firm providing services in consulting, training and software solutions.

CONSULTING
For over 30 years, Procept has helped clients improve their project delivery excellence by developing project, program, and portfolio management frameworks; deploying project management and enterprise portfolio management tools; auditing projects and programs against global best practices frameworks; and helping organizations develop strategies for implementing change.

Procept and its associates take an active role contributing to leading global project management organizations such as the Project Management Institute (PMI), the International Project Management Association (IPMA) and its Canadian branch, the Project Management Association of Canada (PMAC). In addition, Procept and its associates are active in the Association for the Advancement of Cost Engineering (AACE) and contribute to international standards by participating in ISO technical committees such as ISO/TC258 - Project, programme and portfolio management.

As a result of its ongoing consulting work, Procept has developed an extensive library of project, program and portfolio management frameworks, processes and tools, and has developed an extensive network of experts.

Procept also provides consulting related to the implementation of IT service management best practices (including ITIL), business continuity management (ISO 22301), innovation management practices, and other business or technology management systems.

All Procept consultants and associates have real-world management experience validated with internationally-recognized credentials.

TRAINING
Procept has a long and rich history delivering professional training in Canada and around the world. Procept delivered the first Project Management Professional (PMP) preparation class in Canada, created the first formal project management course delivered through a continuing education division at a Canadian university at the Professional Development Centre of University of Toronto's Faculty of Engineering and Applied Science, and delivered the first course on agile project management offered through a Canadian university. Today, Procept maintains its relationships with higher education, offering classes through one US and five Canadian universities. Procept instructors teach graduate classes in the Master of Engineering programs at several universities as well as post-graduate professional development classes.

Our US-based subsidiary, Practical Management Instruction, has been delivering adult training around the world since 1965. It specializes in two key areas: management and supervisory skills training, and training in adult learning techniques (andragogy) such as instructional design and effective classroom instruction.

In addition, Procept (and its subsidiaries) is a key partner for many major corporations, delivering customized in-house training to their staff. The client list for this type of training includes over 17,000 of the largest corporations in the world, plus all levels of government and many non-profit organizations.

JOB SUMMARY

Procept is recruiting to fill the position of Reporting and Analytics Support Associate, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills, fintech technical background and Power PI / reporting. The idea must have knowledge of Agile, Fintech Awareness, and at least 3-5 years' experience.The Reporting and Analytics Support Associate will provide essential support to our partners' business operations, ensuring the smooth functioning of IT services and systems.QualificationsBachelor's degree in Computer Science, Information Technology, or a related field.ITIL Certified with a strong understanding of ITIL principles and practices.Proficiency in Microsoft Excel and PowerPoint.Excellent communication and interpersonal skills.Analytical abilities and problem-solving skills.Awareness of Fintech industry trends and technologies.Knowledge in Agile methodologies is Compulsory.3-5 years of experience in a similar technical support role, preferably in the Fintech sector.

RESPONSIBILITIES

Offer technical support to end-users, addressing IT issues and incidents related to reporting tools, particularly Power PI.Collaborate with team members and escalate complex issues as needed.Utilize Power PI to create and analyze reports, providing insights into business performance and trends.Assist users in understanding and interpreting reports.Maintain accurate records of reported issues, resolutions, and troubleshooting steps related to reporting tools.Prepare and deliver reports on support activities and performance metrics.Communicate technical solutions and instructions clearly and effectively to users, both technical and non-technical.Collaborate with users and other support staff to ensure seamless communication and service delivery.Adhere to ITIL best practices and processes for incident management, problem management, and service request fulfillment.Contribute to continuous improvement initiatives related to reporting processes and procedures.Provide excellent customer service to clients, ensuring a positive experience throughout the support process.Proactively gather feedback from users to identify areas for improvement in reporting services

REQUIRED SKILLS

Reporting, Technical support, Collaboration, Communication, Customer relations

REQUIRED EDUCATION

Bachelor's degree