Analytics Associate
1 month ago
ABOUT THE COMPANY
Poa Internet is a multi-award-winning and highly innovative Internet Service Provider (ISP) whose vision is to connect every home across Africa to the internet.
We are already one of the fastest-growing ISP's in Kenya and are backed by Venture Capital partners to allow us to scale rapidly; our teams will not stop pushing forwards until we achieve this mission.
Do you want to join us?
Why work at poa?
"Fast-paced"," ever-changing", "multicultural", "vibrant", "exciting" and "a little bit crazy" are just a few of the many words that describe what it's like working at poa
We are a people-centric organisation that champions curiosity, continuous learning and high standards across everything we do. We value our customers and go the extra mile to make sure we deliver an excellent service to the communities we serve. We are firm but fair and transparent at all levels of the company.
You will be kept on your toes with no time to snooze... but fear not, for we love to reward those who deliver
JOB SUMMARY
Key Competencies (H, M, L)A great data storyteller with proven experience in telling compelling data stories -HFirm grasp of using business data analytical tools (e.g. Excel, SQL, Power BI) to analyse data -HExperience in extracting, transforming and loading data to BI tools for analysis and story telling -M2+ years experience with doing large and complex descriptive, predictive and prescriptive analysis -HExperience with data collection and survey tools is an added advantage, but not mandatory -MAttention to detail - Ability to focus on all areas of a project or task -HGrowth mindset - Proactively seek feedback, adjust and learn quickly -HMandatory criteria with no exceptions to hireMust have owned end-to-end data projects, from definition to data story deliveryMust have minimum 2–3 years experience as a data analyst working with large datasets
RESPONSIBILITIES
Analyse customer data through monitoring and reporting on the upgraded poa Product delivering daily analytics reports with recommendations on immediate actions for business to course correct. - By end of Q3 2024Complete Where Next analysis and reports advising business on market fit delivered within 3 days of each expansion validation and within 7 days of each new area validation (in collaboration with Research and Design teams). - By end of Q3 2024Customer renewal profiles and predictive churn models developed through an in-depth examination of delinquency and churn data; data-driven recommendations determined and presented to stakeholders, contributing to churn reduction.- By end of Q3 2024Implemented and integrated poa Data warehouse into easy-to-use dashboards for the management team and operational department (in collaboration with Product team).- By end of Q4 2024Complete an exhaustive analysis of 100% of Customer data generated in via Icon, deliver a report that extracts meaningful insights and gives actionable recommendations that improve Icon platform. - By end of Q4 2024Deliver 99% of 'business as usual' and on-demand analytical reports for diverse teams according to agreed-upon timeframes to support informed decision-making.- By end of Q1 2025
REQUIRED SKILLS
Business intelligence, Quality control and supervision, Data analysis, Networking
REQUIRED EDUCATION
Bachelor's degree
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