Emergency Dispatcher at

2 months ago

Nairobi, Nairobi Area, Kenya Flare Emergency Response Full time
Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.

About the role:


We are looking for awesome folks to join our dynamic Dispatch team to be a hERO (Human, Emergency, Response, Operator) Reporting to the Dispatch Lead, you will be ensuring that we keep to our mission and vision, and ensure that we can save lives within the shortest amount of time possible.

We have certain tools that we use to ensure we make the best of our impact:

Flare Dispatch Platform to ensure we can be able to locate the closest and most relevant ambulance to help a customer in need.

Internal communication tools like Humanity, for shifts, Slack, for communication and key programs to ensure you are best supported at work.

If you feel you can be able to make a difference and impact the lives of our customers and those who need us, then this is the job for you
This is what you will do:

Join our dedicated team of Emergency Response Operators (hERO) committed to providing efficient emergency assistance.
Assess emergency situations promptly and take appropriate actions to ensure effective response.
Facilitate clear communication between callers and first responders, ensuring accurate information exchange.
Provide essential medical guidance to callers and patients until professional help arrives.
Utilize technology to track first-response vehicles and optimize their deployment.
Coordinate patient admissions to hospitals, keeping them informed about patient status and bed availability.
Maintain accurate records of emergency calls and interventions using the Flare platform.
Analyze monthly data to identify trends and suggest improvements for enhanced performance.

Requirements

Previous experience in a dynamic dispatch or call centre environment.
Proven ability to remain composed in high-pressure situations.
Excellent verbal and written communication skills.
Exceptional talent for active listening.
Skilled multitasker with the ability to stay focused amidst various responsibilities.
Effective customer service skills.
Proficient in computer usage.
Proficient touch typist (speed testing may be required).

Bonus points if:

Experience in emergency medicine (such as paramedic, nurse, or doctor), aeromedical evacuations, critical care/ICU nursing, mental health, or palliative care.

Experience in firefighting or security response.
Knowledge of aeromedical evacuations and coordination.
Active certification in Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS).

  • Dispatch Quality Assurance Analyst at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Flare Emergency Response Full time

    Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high...

  • Dispatch Quality Assurance Analyst at

    1 month ago

    Nairobi, Nairobi Area, Kenya Flare Emergency Response Full time

    Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high...

  • Dispatch Officer at

    7 days ago

    Nairobi, Nairobi Area, Kenya Kenya Forest Service (KFS) Full time

    Kenya Forest Service is a corporate body established under the Forest Conservation and Management Act no 34 of 2016 (henceforth referred to as the Act). The Act which was operationalized on 31st March 2017, gave the Service's mandate as "to provide for the development and sustainable management, including conservation and rational utilization of all forest...

  • Senior Engineer Power Dispatch at

    1 month ago

    Nairobi, Nairobi Area, Kenya Kenya Electricity Transmission Company Limited (KETRACO) Full time

    The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned corporation incorporated on 2nd December, 2008 under the Company's Act, Cap 486 as a State Corporation pursuant to the Sessional Paper No. 4 of 2004 on Energy.REF:KET/5/1C/40/206/VOL I – B (04/24) ON PERMANENT & PENSIONABLE TERMSReporting to the Manager, Real Time...

  • Operations Control Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Uganda Airlines Full time

    Roles and Responsibilities Safely and efficiently scheduling aircraft and crew in coordination with the Head of Flight Operations, Head Maintenance and Engineering, Cabin Services Manager, and Roster Clerks to meet aircraft utilization, punctuality, and maintenance requirements. Providing administrative, functional, and technical guidance to the flight...

  • Administrative Assistant at

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Manager, Real Time Operations at

    1 month ago

    Nairobi, Nairobi Area, Kenya Kenya Electricity Transmission Company Limited (KETRACO) Full time

    The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned corporation incorporated on 2nd December, 2008 under the Company's Act, Cap 486 as a State Corporation pursuant to the Sessional Paper No. 4 of 2004 on Energy.REF:KETRACO/5/1C/40/214/VOL I – B (04/24) ON PERMANENT & PENSIONABLE TERMSReporting to the Senior Manager, System...

  • Procurement and Logistics Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Islamic Relief Kenya Full time

    ABOUT THE COMPANYIR-Kenya started operations in Kenya in 1993 on a one-to-one orphans sponsorship programme through a local CBO in Mandera County, Northern Kenya. It opened its fully fledged office in March in 2006 at the height of drought in the Horn of Africa. Since, then IR has been providing humanitarian and developmental assistance to vulnerable...

  • Protocol Assistant G-4

    1 week ago

    Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full time

    JOB SUMMARYCompetenciesPROFESSIONALISM:Ability to undertake basic research and gather information from standard sources;Demonstrates ability to apply good judgment in the context of assignments given;Ability to perform analysis, modeling and interpretation of data in support of decision-making;Shows pride in work and in achievements; Demonstrates...

  • Human Resources Assistant

    5 days ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi Full time

    JOB SUMMARYEducationCompletion of High school diploma or equivalent is required. Supplemental training in human resources, administration or related area is required.Work ExperienceA minimum of five (5) years of progressive work experience in human resources, administration or related field is required out of which 1 year should be in recruitment.The minimum...

  • Customer Experience Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Job Summary As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office. In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers. You will be working with and through others, building and maintaining relationships and working...

  • Assistant Manager – Underwriting Client Support at

    1 week ago

    Nairobi, Nairobi Area, Kenya Jubilee Insurance Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job RefNo:JHIL118Role PurposeThe job holder...

  • Mail Assistant

    2 weeks ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi Full time

    JOB SUMMARYCompetenciesPROFESSIONALISM: Knowledge of general office procedures, safety and security regulations. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than...

  • Mail Assistant

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi Full time

    JOB SUMMARYCompetenciesPROFESSIONALISM: Knowledge of general office procedures, safety and security regulations. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than...

  • Firefighter

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Africa Talent Contours Limited Full time

    Our client a multinational organization with offices in several continents is urgently looking to fill vacancies for their operation at Diego Garcia, Indian Ocean Highland.DEPARTMENT FIRE & EMERGENCY SERVICESPOSITION REPORT TO:LEAD, FIRE CREW CHIEF STATION CHIEFJOB OVERVIEW:The purpose of this job is to perform specialized duty functions in preparing for and...

  • Firefighter

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Africa Talent Contours Limited Full time

    Our client a multinational organization with offices in several continents is urgently looking to fill vacancies for their operation at Diego Garcia, Indian Ocean Highland.DEPARTMENT FIRE & EMERGENCY SERVICESPOSITION REPORT TO:LEAD, FIRE CREW CHIEF STATION CHIEFJOB OVERVIEW:The purpose of this job is to perform specialized duty functions in preparing for and...

  • Occupational Health Officer

    1 week ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi Full time

    JOB SUMMARYEducationAn advanced university degree (Master's degree or equivalent) in medicine, including residency/ internship in one of the medical specialties or related fields is required. A first-level university degree in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced...

  • Team Assistant at

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Team Assistant at

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Critical Care Nurse at

    1 month ago

    Nairobi, Nairobi Area, Kenya Premier Hospital Full time

    Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on...