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Manager – Lending Commercialization

4 months ago

Nairobi, Nairobi Area, Kenya KCB Group Full time

ABOUT THE COMPANY

KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.

JOB SUMMARY

The PersonFor the above position, the successful applicant should have the following:A Bachelor's degree.Certification in relevant professional body is an additional advantageAt least five years in managerial experience in leading digital commercialization of lending products and services.At least five years relevant work experience with specific experience in:Business developmentlendingsales managementExperience in delivery of commercialization of mobile financial lending products and services in a high growth environment.Building relationships, networks & Managing teamsProject Management/Relationship Management.Experience of commercialization of lending products and services on a Mobile Money or Payments or Lending Platform Support.

RESPONSIBILITIES

Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acquisition programs for all digital lending product innovations /and enhancements. Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital lending customer numbers and usage growth numbers in line with business expectations.Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, merchants, agents, and partners for new digital lending products / enhancements.In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new digital lending products in line with the banks innovation procedures and policies Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team. Resolving any escalated customer issues to ensure customer satisfaction

REQUIRED SKILLS

Reporting, Technical support, IT support, Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree