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Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.Key...
Product Manager, Business Lending
2 months ago
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016.
The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.
KEY RESPONSIBILITIES:
Drive growth and performance of the bank's digital lending products through customer acquisition, driving usage and collections
Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth
Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs
Drive daily usage of the assigned product portfolio performance in partnership with Strategy, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departmentsProvide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation and launch
Assesses market competition by comparing the bank's products to competitors' products within the financial services industry.
Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
The successful candidate should have the following:
A Bachelor's degree from a recognized university.
At least five years' managerial experience in leading digital product management and managing teams, including experience in the following areas:
Delivery of digital consumer and business products in a high growth environment
Building relationships, networks
Project Management/Relationship Management.
Mobile Money or Payments or Lending Platform support.
Credit analysis & lending
Financial services and sales
