Relationship Officer

1 month ago

Nairobi, Nairobi Area, Kenya Brites Management Full time
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions.

Salary Range :
KSh 50,000 - KSh 100,000/month

Duties and Responsibilities

Responsible for promoting and driving the sale of Loans and other company's services to existing and potential clients.
Gaining new clients as well as maintaining existing ones and developing of new loans prompts.
Provision of a phenomenal customer experience at the branch.
In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers
Meeting monthly loan disbursement targets.
Maintaining PAR to the set target.
Selling of company business products to potential and existing clients while meeting individual and group targets monthly.
Preparing weekly marketing and activation plans on promotion of Company's products and services.
Help the branch grow the business loans product.
Create market awareness for the company's product.
Establish and maintain effective working relationships with clients.
Identify sales prospects and follow up on new leads and referrals resulting from field activity.
Keep a keen eye on market trends and the competition.
Reviewing sales performance on weekly, monthly, quarterly basis
Maintaining thorough knowledge of company products and services.
Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within required times timeline.
Identifying opportunities, new and improved products/innovative products and discussing with the Branch Management for implementation.
Follow up on updates of clients' account statements
Maintaining high levels of personal etiquette and conduct as stipulated in the company policies

Verification of customer file and counter checking to ensure that all supporting documentation attached are sufficient to process a loan.

Accurate and timely application of loans in the System.
Debt Collection
Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures

Key requirements, skills and qualifications

Degree or Diploma in Sales & Marketing/ business related field
Good in using Microsoft office applications- word, excel, publisher and PowerPoint.
Experience in lending will be an added advantage.
Must have experience using various media of marketing i.e. internet, social media and field

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