Customer Relationship Manager at
1 month ago
Solutech Limited is an Innovative Custom Software Solutions provider based in Nairobi,Kenya comprised of brilliant Software developers with vast experience in building Technology Solutions for business.
With our tagline Technology empowering business we partner with businesses to increase efficiency in operation by understanding their process and creating solutions that users Naturally adapt in their operation.
We have had 100% Success in creating and Implementing Retail Management Solutions and Merchandiser Operations Mobile Solutions.About the job
Approach
Book meeting (online or Physical) and build relationship with the client
Visit on ground to understand the needs of the client
If needed, meet the users and deep dive to understand the root of the problem
Solution:
Come up with a win-win solution for all.
Feedback and communication – Ensure each feedback is communicated and recorded promptly so to have a quicker turnaround time in accomplishing tasks.
Negotiation and Closure - As per company guidelines.Competition:
Be aware and share regular feedback about competition through regular communication channels.
Relationship - Set target of continuous relationship management for visits & meetings, regarding upselling.
Weekly MIS (Management Information System) meeting to present Targets & Performance and referrals in numbers.
Propose New sales and marketing strategies to meet organizational objectives.
Referrals from existing clients (neighbors & friends), etc.
Establish plans and strategies to expand and grow the business.
Continuous Feedback
Develop your individual weekly/monthly route plan for customer visit and relationship building.
Evaluate the sectors effecting due to policy changes
Evaluate new and emerging sectors for business development and growth
Evaluate new and emerging product needs due to change in market conditions and technology to build more efficient products and services
Evaluate market & economic conditions affecting customers and propose change in strategy to management.
Requirements1. Bachelor's degree or master's in Business Management
Experience in IT or Managed IT services is an added advantage
Must have had a previous work experience in Banking and or insurance sector
A minimum of - 5 years and above is an added advantage
Must have experience in Banking or Insurance sector in relationship management6. Hold a valid driver's license for passenger car
Interest or experience in participating in any team sport is an added advantage
Experience in operating CRM tools
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