Business Relationship Manager at

4 weeks ago

Nairobi, Nairobi Area, Kenya Moniepoint Full time
Moniepoint Inc.

is a leading financial technology company that provides a seamless platform for businesses to accept digital payments, access credit and access simple business management tools that enable them to grow with ease.

Summary

The role of the Relationship Manager, SME's, is to build and maintain a high-quality portfolio of SME clients, mostly importers and exporters.

The RM is responsible for understanding the needs of these clients and developing tailored solutions to meet these needs using Moniepoint's suite of offerings and services targeted to the segment.

This role will report to the Country Manager.

What you'll get to do:
Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position Moniepoint as the market leader in this segment
Build and maintain productive and strategic relations with SME customers and stakeholders to drive the development and delivery of business solutions and revenue growth for the assigned sectors
Build existing and win new long-term customer relationships
Keep abreast of external factors influencing business e.g. economic, procedural and regulatory requirements
Ensure timely and accurate maintenance of customer and deal pipeline information as required
Monitor relationship performance regularly to ensure that the return is commensurate with the type of customer
Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control
Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank

Filing concise, but informative, call reports after customer visits (these should specify topics discussed, customer needs/ feedback, potential product needs, next steps, credit-relevant information etc.).

Provide input on how the Moniepoint's products and services could be enhanced to better meet customer needs, and providing the required information and support to the Product Development Team to develop, test and launch

The Relation Manager will be responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of Moniepoint.

This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Understand customer needs and propose a solution based on Moniepoint's current product and service offering.

To succeed in this role, we think you should have

Business graduate from an accredited university preferably with a major in Finance, Marketing and/or Economics.
At least five (5) years' experience in Banking with proven experience of managing a portfolio of SME or Business Banking clients
Experience managing borrowing customers and analyzing financing proposals, especially for SME
Knowledgeable in Trade Finance transactions and its associated processes with experience in corporate lending especially to state-owned institutions.
Demonstrate good knowledge of financial institutions and professional bodies

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