Client Service Managers at
1 month ago
Our Client in the telecommunications sector seeks to recruit Client Service Managers.
Job Purpose
To provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role will support the team to achieve sales targets through telesales.
Reports to:
Sales Enablement Manager
Location:
Nairobi
Responsibilities:
Interface with technical support team to ensure timely service restoration and SLA management
Follow up with Finance to ensure billing is correct, credit notes and collection are promptly done
Sustain and ensure base line revenues are maintained and grown month on month
Supplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaigns
Initiate Surveys, Service activation, generate quotes and receipting of all first orders
Respond to customer inquiries, raised on emails or via calls
Plan and organize the fulfillment of client orders to ensure timely delivery
Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
Contact clients to ensure they are satisfied with received products and services
Collaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationship
Assist in resolving clients' issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution
Requirements
Academic Qualification & Professional Knowledge
Bachelor's degree with sales background or other sales related qualifications
3-5years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship Management
Required Skills
Knowledge of the telecommunications industry.
Sales Management / Processes
Analytical skills / Critical thinking
Client focus & Results orientation
Business acumen and Strategic orientation / Quick decision making
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