Client Manager

4 weeks ago

Nairobi, Nairobi Area, Kenya NTT Limited Full time

ABOUT THE COMPANY

NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.

JOB SUMMARY

The primary responsibility of the Client Manager is to take full ownership of his/her assigned accounts and manage and grow relationships to drive expansion and renewals across all solution areas. They are able to do so by leveraging NTT(Ltd)'s tools and methodologies to analyze the client's situation and business requirements. They possess advanced planning skills to co-ordinate the interaction of a number of NTT(Ltd) role-players in different geographies during the sales engagement. They display strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends in terms of technology sales methods and approaches.Knowledge, Skills and Attributes:Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client's business (including commercial and financial aspects) in order to bring value to them from NTT's portfolio of services.Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.Academic Qualifications and Certifications:Relevant Degree or Advanced DiplomaAdvanced qualification would be advantageousRelevant vendor certificationsRequired Experience:Seasoned experience in a similar role in a similar environmentSeasoned experience in a sales environment and/or customer service roleSeasoned sales and client engagement experience coupled with a good understanding of business, sourcing and technology marketSeasoned experience negotiating with clients and vendorsSeasoned experience managing regional accounts and building relationshipsSeasoned experience analysing commercial informationExperience working with contact platformSkills SummaryAccount Management, Business Acumen, Client Relationship Management, Revenue Growth, Sales Pursuits, Solutions Selling, Structuring Deals

RESPONSIBILITIES

Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional clients.Build relationship and influence stakeholders.Work with and through NTT's network of offices to deliver an excellent client experience in each relevant market.Realise revenue and margin targets and maximise sales opportunities through connecting client needs with NTT offerings and solutions.Develop and drive Dimension Data strategy with local CMs within assigned regional accounts.Use engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).Minimise churn and maximise retention in assigned accounts.Use NTT's sales tools (e.g. ) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.Be fully aware of and understand the International Trade Policy.Meet or exceed quota targets through comprehensive account management.Grow the profitability, revenues and client satisfaction levels for NTT's regional clients' portfolio.Drive passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.Generate demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulate how NTT (Ltd) can add value through services and solutions.Approach the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.Do a vulnerability analysis of NTT (Ltd)'s position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.Positively influence and enable financial control, governance and compliance in a region throughout area of specialisation to prevent and reduce financial costs.Act as first point of contact for client issues.

REQUIRED SKILLS

Project management, Written communication, Stakeholder communication, Verbal communication, Team leadership, Interpersonal communication

REQUIRED EDUCATION

Bachelor's degree

  • Client Manager at

    1 week ago

    Nairobi, Nairobi Area, Kenya NTT Ltd Full time

    NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things...

  • Client Operations Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya eProd Solutions Full time

    ABOUT THE COMPANYeProd, is a tested, proven farmer management solution for SME aggregators, such as cooperatives, traders, and food processors for agriculture and livestock, managing large numbers of suppliers. Some of the functionalities include: management of the geo-referenced supplier base, supplier contracts, field inspections, training, traceability,...

  • Client Operations Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya eProd Solutions Full time

    ABOUT THE COMPANYeProd, is a tested, proven farmer management solution for SME aggregators, such as cooperatives, traders, and food processors for agriculture and livestock, managing large numbers of suppliers. Some of the functionalities include: management of the geo-referenced supplier base, supplier contracts, field inspections, training, traceability,...

  • Manager, Client Portfolio

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time

    ABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYQualificationsMinimum Qualifications:Type of Qualification: First DegreeField of Study: Business CommerceType of Qualification: First DegreeField of Study:Finance...

  • Manager, Client Portfolio

    2 months ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time

    ABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYQualificationsMinimum Qualifications:Type of Qualification: First DegreeField of Study: Business CommerceType of Qualification: First DegreeField of Study:Finance...

  • Client Service Managers at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full time

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Our Client in the telecommunications sector seeks to recruit Client Service Managers.Job PurposeTo provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role...

  • Client Service Managers at

    3 months ago

    Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full time

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.Our Client in the telecommunications sector seeks to recruit Client Service Managers.Job PurposeTo provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role...

  • Client Experience Manager at

    7 days ago

    Nairobi, Nairobi Area, Kenya Savannah Healthcare Full time

    At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider.S...

  • Client Relations Manager at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya M.P. Shah Hospital Full time

    M.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff.Duties & Responsibilities: Business Development – Will develop, implement, and deliver business development targets as pr the sales plan by mapping and reviewing prospects, attending pitch meetings and reviewing...

  • Client Experience Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Savannah Healthcare Full time

    ABOUT THE COMPANYWe are Kenya's premier private day clinic, nestled in the heart of the country's capital – Nairobi. At Savannah Healthcare, we believe in disease prevention through early preventative care and promoting healthy lifestyle choices to achieve and maintain optimal wellness for the entire family. We encourage our patients to take an active role...

  • Client Experience Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya Savannah Healthcare Full time

    ABOUT THE COMPANYWe are Kenya's premier private day clinic, nestled in the heart of the country's capital – Nairobi. At Savannah Healthcare, we believe in disease prevention through early preventative care and promoting healthy lifestyle choices to achieve and maintain optimal wellness for the entire family. We encourage our patients to take an active role...

  • Client Growth Manager at

    1 week ago

    Nairobi, Nairobi Area, Kenya Workforce Africa Full time

    Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent.ResponsibilitiesDirect Marketing: Bring fresh ideas on how to engage clients when having 1 on 1's and how to close out a lead. Being out in the field often helps the...

  • Manager, Client Services Team

    1 month ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    ABOUT THE COMPANY60 Decibels is a global, tech-enabled impact measurement company that brings speed and scalability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets.We have a network of 1200+ researchers in 80+...

  • Manager, Client Services Team

    4 weeks ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    ABOUT THE COMPANY60 Decibels is a global, tech-enabled impact measurement company that brings speed and scalability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets.We have a network of 1200+ researchers in 80+...

  • Manager, Client Services Team

    2 weeks ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    ABOUT THE COMPANY60 Decibels is a global, tech-enabled impact measurement company that brings speed and scalability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets.We have a network of 1200+ researchers in 80+...

  • Manager, Client Services Team at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen. We believe that the best way to understand social impact is by talking to the people experiencing that impactAbout The...

  • Manager, Client Services Team at

    1 month ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen. We believe that the best way to understand social impact is by talking to the people experiencing that impactAbout The...

  • Manager, Client Services Team at

    1 month ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen. We believe that the best way to understand social impact is by talking to the people experiencing that impact.SummaryThe...

  • Manager, Client Services Team at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen. We believe that the best way to understand social impact is by talking to the people experiencing that impact.SummaryThe...

  • Manager, Client Services Team at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya 60 Decibels Full time

    60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen. We believe that the best way to understand social impact is by talking to the people experiencing that impact.SummaryThe...