Product Manager

1 month ago

Nairobi, Nairobi Area, Kenya Safaricom Kenya Full time
Safaricom is the leading provider of converged communication solutions in Kenya.

In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


SUMMARY


Reporting to the Credit Tribe Lead, the Product Manager will be responsible for leading the product development of Business Credit propositions, identifying potential business products and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned business credit products and services.


RESPONSIBILITIES
Insights, Research and Analysis

Determine customers' needs and desires by specifying the research needed to obtain market information.
Articulate market requirements, business trends and opportunities.
Identify opportunities for product innovation and enhancements.
Assess and benchmark to competition, and drive market leadership through best-in-class business credit products and customer experience.

Product Planning and Management

Recommend the nature and scope of present and future Business Credit products by reviewing product specifications and requirements, appraising new product ideas and/or product changes.

Bring new business credit products to market by analyzing proposed product requirements and product development programs.
Define the long-term strategy of business credit products and create and manage product road map.
Prepare market requirement documents and product use cases to drive product activity.
Work with commercial team to develop pricing strategies and product policies.
Provide technical & thought leadership throughout various stages of product lifecycle – planning, design, specification, implementation and launch.
Create user cases and detailed business credit product roadmap documents to articulate desired features and functionalities to the Business Credit Squads
Build relationships with, onboard and manage partnerships required for the execution of the business credit products.

Customer and End-User Support

Manage business credit product-related support, feedback, and inquiries from users.
Co-ordinate market research to track customer and end-user feedback.
Use market feedback to inform business credit product refinements and ongoing development.
Build awareness and understanding of the products across the company – be Business credit evangelist.'

Post Launch governance

Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends, and risks/opportunities for both short and long term.

Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget.

Monitor impact of product features on key metrics

Core competencies, knowledge and experience

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking "what if" questions.

Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team's role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.

Develop others to make the most of their talents and coach them to take ownership to get things done.

Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Direct reports:
Will serve as PO to the Business Credit squad.

Key performance indicators

Adherence to set Credit Tribe business OKRs and commitments.
Successful roll out of new business credit products and services in time, and most efficient manner
Driving achievement of Mission budget for products in Business Credit
Optimization of existing Business Credit products and services.
Delivery schedule of all business credit products based on their priority.
Growth and retention of set business credit customers
Provide guidelines and process for the implementation of reward and recognition activities.
Delivery of relevant target digitization projects/Initiatives.
Compliance with all relevant regulations and internal policies and procedures. KPIs could include regulatory compliance metrics, audit results, and risk management metrics.
Agile Maturity rating, Employee Engagement (eNPS) and Productivity.

QUALIFICATIONS
At least six (6) years' knowledge and experience in a relevant field with at least three (3) in product management, product development, sales or business development

Experience in business credit solutions within financial services specific to Micro, Small and Medium Enterprises; as well as ecosystem management.

Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.

MBA or relevant Master's degree is an added advantage.
Member in good standing of a recognized professional body.
Superior business understanding, with the ability to leverage technology to solve business and technical issues.
Strong stakeholder and strategic partners acquisition skills.
Possess high professional and ethical standards.
Be a strategic thinker with an analytical mind.

  • Product Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Pesapal Full time

    Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset.Job Summary:This is a full-time role for a Product Manager at Pesapal, located in Nairobi County, Kenya. The Product Manager will be responsible for the day-to-day management...

  • Product Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya One Acre Fund Full time

    One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.About the RoleYou will manage products that serve our Supply Chain program which include procurement, stock management and demand forecasting. Your portfolio will also include...

  • Product Manager at

    5 days ago

    Nairobi, Nairobi Area, Kenya Robert Walters Full time

    Robert Walters is a global, specialist professional recruitment consultancy. "Our story begins in 1985, when our CEO, Robert Walters, opened the first office in Central London. Rob has led the company ever since and has the same passion and commitment today. Over the last 30 years the business has grown and so has our ambition.What you'll do: As a Product...

  • Manager, Product

    1 month ago

    Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South...

  • Product Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Apollo Agriculture Full time

    Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya.About the Role:Apollo...

  • Production Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya AAA Growers Full time

    AAA Growers is one of the leading exporters of premium & prepared vegetables from Kenya and the largest commercial grower and exporter of chillies from Kenya. We aim to provide quality products which redefine what innovative, healthy and delicious vegetables should be.Summary As the Production Manager you will play a critical role in the oversight of...

  • Junior Product Manager at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya BURN Manufacturing Full time

    BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.About the RoleThe Junior Product Manager position presents an...

  • Senior Product Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Stratostaff Full time

    At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.Roles & Responsibilities:Lead the overall go-to-market, product strategy, and roadmap, ensuring alignment with organizational goals. Oversee the entire life cycle of all products,...

  • Senior Product Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Helium Health Full time

    ABOUT THE COMPANYHelium Health is on a mission to accelerate Africa's transition to a technology and data driven healthcare sector. We are advancing universal health coverage by providing a suite of full-service solutions for all healthcare stakeholders in emerging marketsJOB SUMMARYRequirements: 6-10 years' experience in technical product management with a...

  • Senior Product Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.KEY...

  • Assistant Production Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya LIPTON Teas and Infusions Full time

    LIPTON Teas and Infusions has passionately built its expertise in the blending of teas and infusions for consumers around the world since 1871. Together, our 17,000 people are united in bringing differentiated and compelling benefits to billions of tea enthusiasts around the world.Role SummaryThe role is responsible for management of shift, productivity...

  • Product Manager-API Management at

    1 month ago

    Nairobi, Nairobi Area, Kenya Equity Bank Kenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi.SummaryWe are looking for an experienced Product Manager-API Management to lead the strategic development and management of our API ecosystem. As...

  • Snr Product Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Food For Education Full time

    We are a not for profit organization that works with vulnerable children in the public school system to improve their lives and school performance. Founded in 2012, Food for Education provides subsidized school meals every day to over 15,000 kids with a goal of feeding 1,000,000 kids by 2025.About the RoleAs a Product Designer, you will elevate the visual...

  • Product Design Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.KEY...

  • Regional Product Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Execafrica Recruitment Limited Full time

    Execafrica Recruitment Limited was founded in 2019 with Recruitment Experts who have more than 15 years of combined experience in Recruitment, Executive Search, Headhunting and Manpower planning.Salary - Open for discussionA transport and logistics firm is seeking for results driven Product manager to developing long-term relationships with customers and...

  • Production and Maintenance Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Yara International Full time

    What we do Yara's knowledge, products and solutions grow farmers', distributors' and industrial customers' businesses profitably and responsibly while protecting the earth's resources, food, and environment.ResponsibilitiesProduction and Maintenance Manager is a position based in Mombasa, Kenya reporting to the Operations Manager. This position will be...

  • Floor Production Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya AAA Growers Full time

    AAA Growers is one of the leading exporters of premium & prepared vegetables from Kenya and the largest commercial grower and exporter of chillies from Kenya. We aim to provide quality products which redefine what innovative, healthy and delicious vegetables should be.Job objective AAA Roses is the flower division within AAA Growers. At AAA Roses, we produce...

  • Cattle Production Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African marketKey Responsibilities Implement and supervise daily husbandry practices for head of beef cattle. Ensure the...

  • Manager, Product and Customer Value Management at

    1 month ago

    Nairobi, Nairobi Area, Kenya HF Group Full time

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.Principle Accountabilities Safeguard product and customer value, ensuring alignment with the overall business strategy. It involves working closely with cross-functional...

  • Product Manager, Base and Payments

    3 weeks ago

    Nairobi, Nairobi Area, Kenya KCB Bank Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.KEY...