Relationship Manager – Corporate Banking- Rift Region, Coast Region at

2 months ago

Nairobi, Nairobi Area, Kenya Family Bank Ltd Full time

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985.

Relationship Manager – Corporate Banking- Rift Region, Coast Region

Job Purpose:


To be an effective liaison between corporate customers and the bank on all customer financial needs to facilitate growth in the portfolio in order to maximize the bank's revenue.


Key Responsibilities:
Grow Portfolio of Assets and Liabilities and income.
To be the principal point of contact for the Bank's relationship with a designated portfolio of corporate customers.
Develop business and ensure that there are increased earnings, facility utilization and usage of all Bank's products.

Ensure that customer relations are maintained well to facilitate growth in the number of customers, reduce complaints and also retain the existing customers.

Preparation of loan proposals for sanctioning ensuring compliance with the Bank's Credit administration policy.
Preparation and Maintenance of loan monitoring reports to ensure that they comply with the set standards.

Process security documents for approved facilities while ensuring that all conditions pertaining to disbursements are fulfilled prior to disbursement requests being processed.

Maintain a good loan book and ensure profits are increased and downgrading/ provisions are reduced.

Market for business for the bank while ensuring quality service delivery to Corporate Customers to achieve agreed service levels.

Grow Bank revenues while increasing approved facility utilization.
Conduct training on products for both internal and external customers.
Effective communication with all departments and other branches within the institution.
Adherence to the Bank's credit policies and procedures.
Analyze market needs, develop new asset and liability products while enhancing existing products to meet the needs of the marketplace, to maximize potential
Ensure compliance with the Data Protection laws, policies and procedures of the Bank.

Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements.

Follow up on accounts and products opening and process on system.
Communicate to customers on accounts declined.
Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty

The Person:

The ideal candidate must possess the following:
Qualifications

Must hold a bachelor's degree in business administration, Accounts, or related field.
Professional banking qualifications or CPA (K) qualifications a plus.

Minimum of 3 years' experience in Relationship Management and at least 2 years' experience in credit and a proven record of successfully managing and growing a portfolio of corporate clients.

Key Competencies and Attributes

Formal training in Lending/Relationship Management
Must be able to understand and implement processes and procedures.
Must have a thorough understanding of the Banking Act and Central Bank of Kenya (CBK) clearing procedures.
Understand credit risks.
Goal focused and able to spot business opportunities.
Builds networks and maintains strong relationships.
Able to manage and influence others to achieve results.
Has passion and drive to achieve results under difficult circumstances.
Pleasant and able to relate well in diverse social set ups and teams.
Upholds high standard of Professionalism, integrity and respect for others.

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