ICT Support Officer

5 days ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

IT jobs in Nairobi. The African Population and Health Research Center (APHRC) is a premier research-to-policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West Africa Regional Office (WARO), in Dakar, Senegal. APHRC seeks to drive change by developing strong African research leadership and promoting evidence-informed decision-making (EIDM) across sub-Saharan Africa.

APHRC seeks to recruit an ICT Support Officer to join a team of other IT professionals at the Center.

Duties/ Responsibilities

  • Monitoring of the helpdesk system and general user support within the office.

  • Set up, configure and deploy hardware and software.

  • Set up antivirus and provide day-to-day support.

  • Prepare and implement a preventive maintenance schedule for all IT hardware & software.

  • Be familiar with ICT policies and ensure their implementation through staff awareness and training sessions.

  • Manage the disaster recovery process and ensure regular daily backup is taken.

  • Monitor and maintain proper inventory of all ICT hardware and software.

    Qualifications, Skills and Experience
    • Bachelor's degree in Information Technology, Computer Science or equivalent.

    • At least one (1) year of relevant experience.

    • Have excellent customer service skills.

    • Have knowledge of a variety of hardware, software, and operating systems (e.g. Windows 11, Microsoft 365, and basic Linux operations).

    • Have good knowledge of various hardware, software, and network troubleshooting skills.

      Read>>>Why Do You Want To Work With Us? Interview Question

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