Contact Center Associate

4 weeks ago

Nairobi, Nairobi Area, Kenya Turaco Insurance Full time

ABOUT THE COMPANY

Insurance Provider

JOB SUMMARY

This role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Contact Center associate will also upsell and cross-sell other products that are useful to the customer.Qualifications, Skills, and ExperienceA College diploma or Bachelor's Degree (or equivalent post-secondary qualification) from an accredited InstitutionPrevious telesales experience, in a call center, or retail/service center where you have been selling a product or service to a customer directly is preferred.Fluency in English and Swahili is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.Able to constantly operate a computer and record data with proficiency.Exceptional customer service with exceptional verbal and written communication skills.

RESPONSIBILITIES

TelesalesEngage at least 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.Follow up and close on initial sales contacts.Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.Achieve agreed-upon sales targets within the stipulated schedule.Contact CenterExplain technical product features and answer potential and existing customer questions about Turaco products.Understand and strive to meet or exceed Contact center metrics while providing excellent consistent customer service.Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.Register new customers to our database and other data entry requests as needed.Address customer inquiries regarding products and claims submission, amongst others in a timely manner.Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

REQUIRED SKILLS

Conflict and complaint resolution, Customer service, Sales strategy, Team leadership, Sales support

REQUIRED EDUCATION

Diploma, Associate's degree

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