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Team Leader-Direct Sales at

2 months ago

Nairobi, Nairobi Area, Kenya HF Group Full time

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Principle Accountabilities

Drive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
Deposit mobilization
Plan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based selling
Develop and refine Regional sales toolkits, client materials and training to reflect the various target proposition
Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
Cost management and Revenue Generation
Drive cheap deposits to reduce on the cost of funds.
People management
Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management

Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.

Continuous review & appraisal of sales staff performance and immediate corrective action.
Ensure sales staff are motivated for maximum productivity
Cultivate a team culture that enhances support for each other to ensure overall productivity.

Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.

Ensure discipline and adherence to staff code of ethics by sales staff.
Ensure planned leave schedule & execution for branch sales staff.
Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
Ensure the Team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

Key Competencies and Skills
General Competencies

Excellent written and oral communication skills.

Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organizational levels; ability to work independently and as part of a team.

Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
Basic analytical ability with active listening skills.

Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.

Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.

Technical Competencies

Computer/IT skills, including knowledge of Microsoft office applications, e.g. Word; Excel; PowerPoint etc.
General knowledge in banking processes.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

A Degree in a business-related field from a recognized institution

Experience

Minimum of 3 years' experience in sales management within the Banking Industry
Demonstrate knowledge of banking operations
Problem-solving and analytical skills
Demonstrate integrity and ethical standards
Attentive to details

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