Direct Sales Agent at

2 months ago

Nairobi, Nairobi Area, Kenya Tatu City Limited Full time

Tatu is a project of Rendeavour, Africa's largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo.

Rendeavour's vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Africa.

Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools and hospitals - that will help sustain and accelerate Africa's economic growth, meet the aspirations of Africa's burgeoning middle classes, and serve as a catalyst for further urban development.


SUMMARY
The Direct Sales Agent will autonomously oversee sales activities for Tatu Telecom sales and customer account management engagement. Primary responsibilities will include sales, collection, and fostering client relations to ensure customer retention. The objective is to finalize all sales transactions successfully.

RESPONSIBILITIES:
Responsible for delivering revenue and customer growth targets.

Maintain working relationships with existing and new clients to ensure they receive exceptional service and identify potential new sales opportunities.

Establishing customer needs, identifying prospects, setting appointments, making effective qualifying sales calls, and managing the sales cycle to close new business in all service categories.

Working with weekly and monthly sales targets and Key Performance Indicator.

Tracking customer service KPIs and metrics by ensuring the customers are likely to recommend a company/product/service to their friends or colleagues.

Achieve maximum sales profitability, growth, and account penetration within an assigned territory/market segment.
Working closely with other teams to develop new business.
Make sales follow-up calls with clients to establish the clients' satisfaction levels with company products and services.
Collaborating with relevant departments to ensure the implementation of integrated strategies.
Researching the market and identifying potential target customers.
Analyze the territory/market's potential, track sales, and status reports
Supply reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Collaborate with the Infrastructure team to deploy networks in potential/prospective regions, estates, and MDUs, guaranteeing a sales rate of 60% or higher upon the completion of fiber readiness in the area.


REQUIREMENTS

Hard skills and experience:
Proven work experience as a Sales Representative
Excellent knowledge of MS Office
Familiarity with CRM practices along with the ability to build productive business professional relationships
Highly motivated and target-driven with a proven track record in sales
Excellent selling, negotiation, and communication skills
Prioritizing, time management, and organisational skills
Ability to create and deliver presentations tailored to the audience's needs
Relationship management skills and openness to feedback
Bachelor's degree in business or a related field.

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