Market Category Specialist, Customer

1 month ago

Nairobi, Nairobi Area, Kenya Diageo Full time

Diageo is the world's leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.


PURPOSE OF THIS ROLE

Deliver Procurement outcomes for Diageo within one or more categories of spend, through effective business partnering and collaboration across Procurement CoEs.


This includes (but is not limited to):

Applying strategic procurement excellence, through creation of or support in creation of category strategies built on Diageo's best methods, standards and tools, to deliver procurement value.

Leading or supporting Sourcing activities for specific categories of spend procured in Market.
Supporting end-to-end execution of category strategies, working with global and other market category professionals in line with strategy.

Developing subject-matter expertise for specific spend categories, supporting collection and leverage of supply market expertise and clear direction to Analysts for development and application of supply market data and information to strategy development and sourcing.

Work dynamically across categories in flexible resource pools where they are already established & pro-actively look for opportunities where flexible resourcing could be set-up.

This is a resourcing approach intended to smooth out peaks & troughs of demand and drive accelerated career development.


The Market Category Specialist is accountable for active participation in a global community of procurement professionals in one or more spend categories, including joining regular meetings, supporting alignment around strategy, supporting development of own and others' capabilities & expertise and sharing of best practices.


ACCOUNTABILITIES
General

Applied expertise.

Build, manage and grow expertise in one or more spend categories, including understanding of supply markets, suppliers, stakeholders and how to negotiate supply and demand.

Become a subject-matter expert and share with others in a global community of category professionals. Apply expertise and standards to identify and win new value for Diageo.
Category excellence.

Lead development of best in class market data and knowledge, category strategies and sourcing events by applying Diageo standards for category excellence.

Contribute to improvement of existing and development of new tools & techniques.

Category strategy

Business partnering.

In close alignment with category managers, develop and grow relationships with stakeholders, partners and suppliers for deeper insights into needs and capabilities; articulate requirements and deliver insights for greater value from stakeholder collaboration.

Strategy development.

For one or more spend categories, support development and evolution of category strategies by (1) capturing, articulating and confirming business requirements; (2) researching and analysing market dynamics; and (3) assessing opportunities and proposing solutions.

Best in class capabilities.

Generate insights and opportunities from internal and external benchmarking, develop cost models to consider scenarios with suppliers and stakeholders and build & evolve analytics capabilities that allow regular review and improvement of strategies.

Strategy execution. Support end to end execution of category strategies across geographical and organisational boundaries.

Track and monitor progress against performance goals, providing detailed, monthly KPI data (including reconciliation to category team tracking projects, savings, supplier performance, etc.).

Work in close collaboration with other Market colleagues aligned behind relevant strategies and facilitate escalations.
Support to Global CoEs.

Support Global CoEs with strategy development, including for CM4 (global agreements), CM3 (above-region leverage) and CM2 (above-market leverage), as required.

Especially, ensure that Market and local market data and requirements are addressed fully.

Sourcing

Market sourcing. Execute sourcing activities for CM2 (above-market leverage) and CM1 (truly market-specific ) spend categories. Engage community members as required, apply Diageo Procurement best practice standard
Market contracting. For relevant sourcing projects, support effective planning, preparation and application of the Negotiation Toolkit. Support category managers in negotiating and closing contracts. Execute contracts into the system. Manage contracts and contract compliance (Diageo stakeholder compliance and Supplier compliance) through contract lifecycles.

Risk management

Mitigate strategic risks.

As part of category strategy execution, identify, record and follow-up risk mitigations in line with category strategies and best practice.

Mitigate sourcing risks.

Identify corporate, supply, supplier and other risks associated with sourcing activities, put mitigations in place and execute them, engaging all relevant stakeholders, partners and suppliers to ensure the mitigations are successful.

Apply and improve tools & techniques.

Apply Diageo best practice standard, ensuring the most recent and relevant approaches are always applied; use formal governance and peer review to ensure the quality and efficacy of risk management; contribute to development of standards.

Supplier relationship management

Supplier relationship.

Establish standards, ways of working and trust relationships with market suppliers in relevant categories; ensure Diageo best practices are applied and that there is a good foundation for strong performance, risk mitigation and rapid resolution of issues.

Supplier performance.

Set KPIs, driving consistency across suppliers and markets, improving the value of data generated and applied and liaise with Supply sites for resolution of escalated issues.

Supplier development.

In line with Procurement strategic supplier strategies, collaborate with suppliers to unlock breakthrough opportunities for the business; stimulate supplier capabilities to generate ideas for the future.

EXCELLENCE IN SUPPLY CHAIN 'SOURCE'

Clear track record working within a standard, end to end process, preferably 'Source' (generically, Source-to-Pay); proven track record in adherence to Core Process and Standards.

Experience working within KPI-led performance management structures and rigorous tiered reporting and performance review structures.

Proactively leverages the learning curriculums and materials on Learning Hub and other sources to continuously grow and develop in role.


LEADERSHIP CAPABILITIES
Win through Execution. Flexible, agile & resilient, adapting plans in the face of change. Track record of execution in a business undergoing transformation. Always scanning opportunities to simplify.
Inspire through Purpose. Restless in creatively thinking outside of the box and taking thoughtful risks, always working to bring others with you. Amplifies Diageo's purpose.
Shape the Future. Not afraid to challenge the status quo, challenge complacency, develop ambitious plans and bring clarity to others. Drives collaboration in reaching a common understanding of the future. A natural business partner, enrolling stakeholders in your vision.
Invest in Talent. Eager to stretch yourself and encourage others to do the same. Pro-actively drives diversity at Diageo in all its forms.

ENTRY LEVEL REQUIREMENTS (CAPABILITIES, SKILLS & EXPERIENCE)

Graduate or equivalent qualification and member of professional body, e.g., CIPS
Minimum 2 – 3 years' experience in Procurement, Finance, FMCG Commercial or other relevant role, with subject-matter expertise in supply markets and spend categories relevant to the role
Demonstrated performance in projects and in cross-market teams, experience developing and executing category and procurement strategies, managing and negotiating with suppliers
Strong analytical and financial awareness including a strong understanding of AOP requirements and financial goals & value drivers relevant to the categories in scope
Track record of generating insights to influence decision-making; good commercial acumen
Good systems knowledge (esp. SAP, PRDM, M/S Office, E-collaborate or similar systems & tools)
Strong verbal, written and presentation; strong interpersonal skills
Proven track record of consistent performance and delivery

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