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Banquet Operations Supervisor

2 months ago

Nairobi, Nairobi Area, Kenya Marriott International Full time

ABOUT THE COMPANY

Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities

JOB SUMMARY

PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: At least 1 year of supervisory experience.License or Certification: None

RESPONSIBILITIES

Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies.Communicate with guests, other employees, or departments to ensure guest needs are met.Respond to and try to fulfill any special banquet event arrangements.Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.Document pertinent information in appropriate department logbook.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.Develop and maintain positive working relationships with others, and support team to reach common goals.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Speak with others using clear and professional language, and answer telephones using appropriate etiquette.Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print).Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

REQUIRED SKILLS

Customer service, People management, Team leadership, Communication

REQUIRED EDUCATION

Bachelor's degree