See more Collapse

Customer Service Representative at

1 month ago

Nairobi, Nairobi Area, Kenya M-Gas Full time

M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week.

We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don't have to pay the high upfront fee of buying a gas cylinder and cooker.

About the Job
Offer support to customers who have questions, concerns, problems.
Duties & Responsibilities

Respond to customer enquiries in person, by phone and online helpfully and promptly.
Take responsibility for solving customer issues and make sure they are resolved promptly.
Maintain record of customer communications in CRM and other systems.
Acknowledge and resolve customer complains.
Process orders, customer applications and requests.
Maintain customer records.
Compile and distribute daily reports on customer products and credit usage.
Perform customer follow up to ensure that they are enjoying the product.
Identify and report computer systems incidents to the technical teams and relevant managers.
Make recommendations to improve customer service and business processes and systems.
Prepare schedules for customer visits by Technicians and Sales representatives as required.
Any other duties that may be assigned by Management.

Requirements
Personal Attributes

Understanding and commitment to the company core values.
Good communication on the telephone and in person
Must display a can-do attitude and work well with others
Punctual and reliable.
The ability to multi-task in a high-paced work environment
Strong written and verbal communication skills

Academic Qualifications

University Degree or Higher Diploma Degree

Skill Qualifications

Communication Skills

We have other current jobs related to this field that you can find below

  • Customer Service Representative at

    1 month ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full time

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the roleThe Customer Service...

  • Customer Service Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Tetra Pak Full time

    Tetra Pak​ is one of three companies in the Tetra Laval Group - a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.​ Together with our customers we make food safe and available, everywhereSummaryTetra Pak East Africa has an exciting opportunity for an experienced Customer...

  • customer service representative

    1 week ago

    Nairobi, Nairobi Area, Kenya Oasis Outsourcing Full time

    ABOUT THE COMPANYWe are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.JOB SUMMARYWe are seeking a dynamic and enthusiastic Customer Service Representative (CSR) to join our team. The ideal candidate will handle both inbound and outbound calls, upsell products and services, and...

  • Customer Service Representative at

    1 month ago

    Nairobi, Nairobi Area, Kenya Poa Internet Full time

    Mission Statement for the RoleTo be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.Overall ResponsibilityReceive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily...

  • Customer Service Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Tetra Pak Limited Full time

    ABOUT THE COMPANYTetra Pak​ is one of three companies in the Tetra Laval Group – a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.​JOB SUMMARYTetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order...

  • Customer Service Representative

    2 months ago

    Nairobi, Nairobi Area, Kenya Ital Global Full time

    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spendJob Purpose:We're are seeking for a...

  • Customer Service Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Ital Global Full time

    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spendJob Purpose:We're are seeking for a...

  • Customer Service Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya The Cigna Group Full time

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Customer Service Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Full time

    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.Key Responsibilities:Customer Inquiry Handling: Respond to...

  • Customer Service Representative at

    3 days ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Job Overview:Resolve customer issues, escalate technical problems to the appropriate teams, and manage customer-related documentation.Key Responsibilities:Assists customer Issue Resolution Address...

  • Customer service

    1 month ago

    Nairobi, Nairobi Area, Kenya Alliance Ltd Full time 30,000 - 40,000 per month

    We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have the ability to resolve customer issues effectively and efficiently.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely...

  • Customer Relationship Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Ital Global Full time

    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.SummaryOur client who is in the...

  • Customer Relationship Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Ital Global Full time

    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.SummaryOur client who is in the...

  • Customer service representative

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Wholesalers movers and distributors enterprises Full time 4,800 - 6,000

    Creating awareness of the product and service Maintaining good record of salesAnswering questions from customer to they satisfaction Follow up customers until they buyEducating the customer about the program and product

  • Customer Service Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya Cigna Full time

    Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the worldAbout the jobYou are responsible for the client communication for designated account relationships and Contracts.You are...

  • Customer Service Representative

    2 days ago

    Nairobi, Nairobi Area, Kenya Solutech Limited Full time

    Monthly check-ins with the clients to check progress and ensure they are satisfied.Build trust and act as a point of contact for complaints and escalate issues as appropriate.Collaborating with the internal teams to address client needs.Setting up new clients and delivering system trainingEnsuring client requests are handled timely and accurately.Maintain an...

  • Customer Service Representative at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Cigna Full time

    Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the worldWhat are your main responsibilities? You are responsible for the client communication for designated account...

  • Customer Service Representative at

    1 month ago

    Nairobi, Nairobi Area, Kenya Cigna Full time

    Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the worldWhat are your main responsibilities? You are responsible for the client communication for designated account...

  • Customer service

    2 weeks ago

    Nairobi, Nairobi Area, Kenya beBee Professionals Full time 25,000 - 38,500 per month

    We are looking for a friendly and efficient Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, resolve issues, and provide an excellent customer experience.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chat.Resolve customer complaints and provide appropriate solutions.Maintain...

  • Customer Retention Representative

    1 month ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full time

    Position: Customer Retention RepresentativeReporting to: HOD Customer ServiceLocation: NairobiRole type: Full-Time About SunCulture:Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that...