Small and Medium Business Executive

2 months ago


Nairobi, Nairobi Area, Kenya CDL Human Resource Full time
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.

Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.


Your roles:

MAINTAINING GENERAL OPERATIONS
Act as the main link between the company and the customer.
Engage with internal stakeholders wherever necessary (credit control & piracy team)
Improve our pipeline management, opportunity management and territory management.

RETAINING CUSTOMERS
Ensure and improve customer satisfaction and loyalty to minimise customer loss.
Proactively drive resolution of customer issues, including technical and billing issues.
Upsell and cross sell to existing customers

GROWING THE BUSINESS
Actively hunt for business opportunities.
Gain new customers.
Win back lost accounts.

Requirements

Being an entry level post, the qualifications are:
Diploma in Sales or equivalent
Minimum 1 year in commerce, business administration, sales or related field.
Professional communication skills, written and verbal.

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