Current jobs related to Collections Manager - Nairobi, Nairobi Area - ENGIE

  • Regional Collections Manager

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Sun King (Formerly Greenlight Planet) Full time

    Manage regional collections strategies, supervise teams, and ensure compliance with company policies to drive business growth and customer satisfaction.Greenlight Planet is revolutionizing rural energy access for 1.5 billion off-grid villagers. We're seeking a skilled Regional Collections Manager to lead our regional collections efforts.**Key...

  • Restaurant Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Sankara Nairobi Autograph Collection, 05 Woodvale Grove, Westlands, Nairobi, Kenya, Kenya VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Westlands Hotels Limited. The...

  • Senior Debt Management Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Finance Accounting Jobs in KenyaM.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff.Job descriptionReporting to the Manager Credit Control, the position holder shall provide leadership in driving efficiency and professionalism in the hospital's debt recovery process with...

  • Sales and marketing manager

    6 months ago

    Nairobi, Nairobi Area, Kenya OYAKE SALES AND WHOLESALE Full time 25,000 - 35,000 per month

    *identify marketing opportunities by understanding customers requirements*improve product matketability and profitability *Research, identificatfying and capitalizing on market opportunities*sustain rapport with key accounts by making periodic visits, collects, analysis and summerize data and trends 

  • Regional Training Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Sun King (Formerly Greenlight Planet) Full time

    We're seeking a Regional Training Manager to lead learning and development programs across Kenya, Tanzania, Zambia, Malawi, and Mozambique. The ideal candidate will have 5+ years of experience in training and instructional design, with a strong background in leadership and adult learning theories.Key responsibilities include:Fostering collaboration with...

  • Project Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Project Manager role focuses on providing technical expertise to implement a project in North-Eastern Kenya, promoting food security and energy sector development.Main Responsibilities:Supervise the implementation of project activities, ensuring alignment with the proposed plan, budget, and schedule.Ensure the achievement of project targets and key...

  • Knowledge Management Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya comundo Full time

    About ComundoComundo is a locally led organization active in the education sector, committed to promoting community-based learning and sustainable development in vulnerable communities. Our education program focuses on holistic learning and acquisition of foundational literacy and numeracy skills by learners furthest behind.Job DescriptionWe are seeking a...

  • Human Resource Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya Braeburn Schools Full time

    Braeburn Schools is a group of 16 co-educational international schools spread over 9 campuses providing world class teaching of the British National Curriculum and GCE A-Levels to over 3,600 pupils.Role Summary:Reporting directly to the Executive Principal, the Human Resource Manager is responsible for leading and managing all aspects of the human resource...

  • Financial Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

    Job Title: Financial ManagerLocation: Nairobi, KenyaJob Type: Full TimeJob Overview:We are seeking a detail-oriented and experienced Financial Manager to support our team. The ideal candidate will be responsible for managing financial records, ensuring accuracy, and supporting financial decision-making. This role requires a strong understanding of accounting...

  • Program Manager

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    **Job Summary:** Center for Civilians in Conflict is seeking a highly skilled and detail-oriented professional to provide operational and technical support to multiple projects, including document and information management, monitoring and responding to deadlines, synthesis of financial and other data, and communicating with staff and donors. The ideal...

  • Data and Information Management Assistant

    3 weeks ago

    Nairobi, Nairobi Area, Kenya United Nations Environment Programme (UNEP) Full time

    **Job Summary** The United Nations Environment Programme (UN Environment) seeks a skilled professional to manage and analyze complex datasets, develop business intelligence solutions, and provide training to colleagues and clients. **Job Description** The United Nations Environment Programme (UN Environment) is the leading global environmental authority...

  • Regional Training Manager

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Sun King (Formerly Greenlight Planet) Full time

    **Regional Training Manager** Greenlight Planet is a leading provider of solar energy solutions for off-grid communities. We are seeking a highly skilled Regional Training Manager to lead our training initiatives across East and Southern Africa. **Job Summary:** Design, implement, and oversee learning and development programs to equip EBD field and support...

  • Information Management Assistant

    2 weeks ago

    Nairobi, Nairobi Area, Kenya UN-Habitat Full time

    UN-Habitat seeks an Information Management Assistant to support the management of its archives, records, and knowledge management systems. The successful candidate will have a strong background in archives management, record keeping, and information management, with experience in electronic record-keeping systems and content management systems. ...

  • Global Information Management Specialist

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Relief International (RI) Full time

    Relief International seeks an Information Management Specialist to develop and maintain data management practices and processes, supporting global, regional, and country staff on information systems and data management. As a key Subject Matter Expert, the IMS will collaborate with teams to ensure appropriate information systems and technology are deployed...

  • Knowledge Management and Quality Assurance Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya comundo Full time

    Job DescriptionComundo is seeking a highly skilled Knowledge Management and Quality Assurance Specialist to join our team in Nairobi, Kenya. As a key member of our team, you will play a crucial role in strengthening our Knowledge Management and Quality Assurance systems.Key Responsibilities:Strengthen the integrity of information collection and analysis...

  • Sustainability Communications Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Q-Sourcing Servtec Group Full time

    Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.The purpose of this position is to drive the sustainability vision for the Group. The position works in collaboration with the company's internal groups and the Global...

  • Loans & Partnerships Supervisor

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    Job Summary:A Loans and Partnership Supervisor for a renewable energy company is needed to oversee loan programs, manage partnerships with financial institutions, and ensure timely collections from customers.Key Responsibilities:Partnerships with Financial Institutions:Establish and maintain partnerships with financial institutions, microfinance...

  • Senior Immunization Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya UNICEF Full time

    UNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS.About JobThe Senior Immunization Specialist is accountable for providing Programme and policy...

  • Associate Construction Management Officer

    4 weeks ago

    Nairobi, Nairobi Area, Kenya United Nations Office on Drugs and Crime UNODC Full time

    ResponsibilitiesWithin assigned authority, the incumbent will be responsible for the following specific duties: Support development of technical documents related to construction, renovations and the modernization of the national police service college premises and the training environment design drawings, technical specifications, bills of quantities and...

  • Associate Construction Management Officer

    3 weeks ago

    Nairobi, Nairobi Area, Kenya United Nations Office on Drugs and Crime (UNODC) Full time

    Job SummaryThe United Nations Office on Drugs and Crime (UNODC) seeks a Construction Management Specialist to support the development and implementation of construction projects, ensuring compliance with programmatic and construction needs, eco-efficiency, and sustainability.For two decades, the United Nations Office on Drugs and Crime (UNODC) has been...

Collections Manager

2 months ago

Nairobi, Nairobi Area, Kenya ENGIE Full time
ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.

Job Purpose/Mission

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy.

The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers' loans.

The Collections Manager will be responsible for securing timely repayments through Call Centre Agents, supporting their daily activities, maintaining positive relationships with customers, minimizing, and controlling losses to the loan portfolio through proper management of the assigned accounts in default.

Responsibilities
Monitoring & Process Management

To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities
To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis
Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
To monitor appropriate collections activity to ensure customers pay to agreed terms
To monitor the quality of the team's customer calls and develop actions to improve service standards
To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans

Team Management

To maximise revenue collection and debt recovery
Verify that team members get the appropriate training and apply their knowledge and skills to the job
Supervise and direct the daily activities of contact center collection officers
To ensure that the team deals with all customer complaints in line with the complaints process and adhering to the Code of Conduct
To plan and manage the day-to-day workflow and performance of the team ensuring that targets and customer service standards are achieved and maintained

Supervises recoveriesand collection activities which involves training, mentoring, and coordinating of assignments to ensure timely reporting and meeting of deadlines/KPI.

To hold regular team meetings to timely and effectively communicate departmental plans and targets, discuss issues and recognise success
Manage the overdue and support on Welcome call process
Ensure all agents adhere to call regulations
Ensure Xdesk and other working tools are working well or else escalating issues arising
Ensure the team is capturing the right information

Reporting

Participation in collection analysis functions and various other credit related duties
Ensure Collections and Recoveries monthly reports are prepared and where necessary appropriately distributed
Identify and report any incident that may affect operational results
Assist in ad-hoc credit/collections related exercises as required
Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results
Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives
Identify the negative trends and notify them to the manager of the Credit Recovery Center, enclosing the proposed solutions to mitigate them
Calculate commission for each field agent and request Field commissions to Finance after approval from manager and ensure payments are done in a timely manner

Experience :
5 years' Experience in portfolio management/microfinance or its equivalent with a focus on loan collections and recovery.
Experience in team Management.

High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.

Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector
Strong customer Negotiation skills.
Knowledge about market and business risks associated with typical Mysol customers

Qualifications :
Bachelor's degree in business or related field
Portfolio management certificate will be an added advantage

Language(s):

English
Kiswahili

Technology :
Computer literacy, particularly good working knowledge of Microsoft Excel and power-point