Manager, Card Management Systems at

4 weeks ago

Nairobi, Nairobi Area, Kenya I&M Bank Full time

I&M Bank is a subsidiary of I&M Holdings Limited, listed at the Nairobi Securities Exchange (NSE). The bank has a strong banking heritage.


Job Purpose:

  • This position is for a subject matter expert (SME) specialized in card system applications, databases, and intermediary systems.
  • Responsible for developing card systems, ensuring smooth integrations with other systems, and meeting user and customer expectations.
  • Collaborates with vendors to upgrade systems, implement regulatory requirements, conduct testing, and introduce new products based on business needs.

Key Responsibilities:

  • Develop and test Card systems APIs and related services.
  • Ensure systems configurations are in line with industry standards and regulations like PCI-DSS.
  • Work closely with stakeholders to promptly resolve incidents within agreed SLAs.
  • Provide 24/7 support for card system operations at the Bank and its subsidiaries.
  • Offer L3 support for internal escalations and subsidiaries.
  • Set up operations for financial institutions, networks, and device services.
  • Ensure configurations meet IPS requirements and certification programs.
  • Coordinate the provision of systems documents and architectures.
  • Manage DR/BCP system failovers, operations, and service resumptions.
  • Handle log rotations and archive transaction logs in collaboration with stakeholders.
  • Implement automated schedules for charge settlements and payments.
  • Test fixes, tools, and utilities for system integration and enhancements.
  • Develop tools for data capture and reporting.
  • Evaluate card system classifiers' performance and associated impacts.
  • Maintain parameters for data conversions and encryptions.
  • Support Card system DB and define new data elements in intermediary systems operations.
  • Evaluate performance, investigate system root causes, and provide recommendations for solutions.
  • Collaborate with stakeholders to set up log rotation and monitor performance in Card systems.
  • Manage card system changes and transitions for the Bank and Group entities.
  • Implement and monitor approved audit recommendations for Card Systems.
  • Develop procedures hosted in Card billing and payment systems.

Job Specifications:

Academic Qualifications:

  • Bachelor's Degree in Information Technology, Computer Science, or related field.

Professional Qualifications:

  • ITIL or ISACA certification is preferred.

Work Experience Required:

  • Several years of senior-level experience in a similar organization.

Competencies:

  • Demonstrate high levels of integrity.
  • Excellent communication and interpersonal skills.
  • Strong technology and domain knowledge.
  • Effective problem-solving and analytical abilities.

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