Front Desk Agent

3 weeks ago


Nairobi, Nairobi Area, Kenya Accor Full time
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
Summary

First impressions are everything As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.


What is in it For You:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Consistently offer professional, friendly, and engaging service
Handle all Guest requests promptly and efficiently
Follow Front Office policies, procedures, and service standards
Welcome, check-in, and check-out guests
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take the initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Assist guests regarding hotel facilities in an informative and helpful manner
Efficiently handle all guest queries and requests
Promptly and pleasantly handle phone calls and guest messages
Ensure that the guest services Desk is appropriately supplied and stocked at all times
Follow all safety and sanitation policies
Adhere to the hotel's vehicle handling and safety policies while driving hotel and guest vehicles
Have full knowledge of the hotel's emergency procedures
Maintain a safe working environment
Assist Front Office with administrative duties as required
Participate in meetings
Other duties as assigned

Qualifications

Your experience and skills include:
Fluency in Chinese and English (additional languages are an asset)
Ability to multitask in a dynamic environment while maintaining composure
Excellent written and verbal communication skills with a knack for building rapport with guests
Strong organisational and leadership abilities
Proficiency in Microsoft Windows programs
Previous work experience in hospitality or customer service
Ability to create unforgettable impressions by surpassing guest expectations
Proficiency in cash handling
Capacity to address guest requests and resolve issues sensitively and professionally
Demonstrated ability to make independent decisions, solve problems, and manage events autonomously
Team player mentality with a willingness to continuously develop and learn
Precision in work and keen attention to detail

  • Nairobi, Nairobi Area, Kenya Ufanisi Digital Media Full time

    ABOUT THE COMPANYUfanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals.JOB SUMMARYWe are looking for a pleasant Front Desk Representative to undertake all...


  • Nairobi, Nairobi Area, Kenya BrighterMonday Ltd Full time

    Job briefWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent customer service to our guests and ensure that all front office operations run efficiently.Key Responsibilities:Manage and oversee...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.SummaryAs the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Hotel Front Office ManagerAre you passionate about delivering exceptional service to guests in a 4-star hotel? We are looking for a Hotel Front Office Manager to lead our front desk team and ensure a smooth operation.Key Responsibilities:Manage and oversee front office operations, including reservations, check-in/check-out, and guest services.Train,...


  • Nairobi, Nairobi Area, Kenya City Health Hospital Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalism Answer incoming calls and direct them to the appropriate department or individual Schedule appointments and maintain...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalismAnswer incoming calls and direct them to the appropriate department or individualSchedule appointments and maintain...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Admin jobs. City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalismAnswer incoming calls and direct them to the appropriate department or individualSchedule appointments and...

  • Front Office Admin

    1 month ago


    Nairobi, Nairobi Area, Kenya Brites Management Full time

    Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR SolutionsDuties and Responsibilities Attend to walk in customers and visitors, directing them accordingly as per their request....


  • Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.Key Responsibilities Capture all client details on the phone such as phone number and full names on...

  • Front Office

    1 month ago


    Nairobi, Nairobi Area, Kenya Staffrite Full time

    The Kenya Climate Innovation Center (KCIC) provides holistic, country-driven support to accelerate the development, deployment and transfer of locally relevant climate and clean energy technologies. The KCIC provides incubation, capacity building services and financing to Kenyan entrepreneurs and new ventures that are developing innovative solutions in...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Full time

    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industriesKey Responsibilities Meeting or exceeding your sales goals by...


  • Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original...

  • Reservations Agent at

    1 month ago


    Nairobi, Nairobi Area, Kenya Radisson Hotel Group Full time

    Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world.TASKS, DUTIES AND RESPONSIBILITIESMAXIMISES HOTEL REVENUE AND GUEST SATISFACTIONGreets guests over the phone in a friendly, courteous manner. Records reservation information...


  • Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    Job Description:We are currently seeking a friendly Front Desk Representative to handle all receptionist and clerical tasks at the main entrance of our establishment. Your role will be crucial as you will be the first point of contact for everyone visiting us, shaping their initial impression.Main Responsibilities:Maintain a neat and organized front desk...


  • Nairobi, Nairobi Area, Kenya Savannah Healthcare Full time

    ABOUT THE COMPANYWe are Kenya's premier private day clinic, nestled in the heart of the country's capital – Nairobi. At Savannah Healthcare, we believe in disease prevention through early preventative care and promoting healthy lifestyle choices to achieve and maintain optimal wellness for the entire family. We encourage our patients to take an active role...

  • Office Assistant

    1 month ago


    Nairobi, Nairobi Area, Kenya Inkomoko Full time

    Inkomoko's vision is an Africa with thriving communities where young people and refugees are engaged, communities have access to relevant innovations for self-determination, and where African solutions are unleashed to solve African problemsAbout the OpportunityInkomoko is looking for a responsible Office Assistant to support the team in Mombasa at the front...


  • Nairobi, Nairobi Area, Kenya Aga Khan University Hospital Full time

    Job Purpose: Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff, and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception.Responsibilities: Provide...


  • Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.SummaryAs a...


  • Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Job Summary As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office. In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers. You will be working with and through others, building and maintaining relationships and working...