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CATI Interviewer at

4 months ago

Nairobi, Nairobi Area, Kenya GeoPoll Full time

GeoPoll is a leading research organization that uses mobile phones to gather direct, real-time insights from millions of people throughout Africa, Asia, and Latin America.

About this Job

GeoPoll, the world's largest mobile surveying platform working in emerging markets, is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Kenya.

This position will be responsible for conducting remote telephone interviews using the interviewer's Android Smart Phone Devices.
GeoPoll will provide airtime for calling. The trainings will however be in the office. Please note that interviewers will make calls from wherever they are located within Nairobi, so this may be a fully remote
opportunity.

Key Responsibilities

CATI Interviewing:
Initiate calls to GeoPoll panelists and conduct live interviews
Input survey responses into the GeoPoll CATI Application
Upload survey responses to the GeoPoll platform
Manage survey sample and call sheets for personal work use
Adhere to GeoPoll's survey ethics, standards and best practices when conducting interviews
Adherence to GeoPoll's survey monitoring and quality control standards

Team Coordination:
Maintain daily check in calls and meetings with CATI Supervisor
Attend project and operations trainings held by GeoPoll Project Managers
Communicate project updates through meetings, email, and WhatsApp

Qualifications and Skills

2+ years' experience in Computer Assisted Telephone Interviewing (CATI) or Call Centers
2+ years' experience with Microsoft Suite (Office, Outlook, Excel, Word)
Extremely self-motivated and highly organized
Strong verbal and written communication skills
Ability to take initiative and develop other team members
Ability to exercise good judgment and discretion in confidential matters
Enjoys a fun, dynamic and challenging work environment within a start-up culture
Must live in Nairobi or its environs