Technical Sales Support Executive at

3 weeks ago

Nairobi, Nairobi Area, Kenya Suetech Business Systems Limited Full time
At Suetech Business Systems Limited, we are the bridge that brings people, technology and business

Job Mission

Providing technical expertise and support to the sales team, ensuring effective promotion and sales of our ICT solutions.

By understanding customer needs, delivering compelling presentations, and providing timely technical support, you will contribute to the achievement of sales targets and customer satisfaction.

Reporting into Sales Lead-Suetech Business Systems Ltd

Key Responsibilities
Technical

Machine maintenance, upgrades and repairs
Troubleshooting whenever necessary to ensure the machines run seamlessly
Running diagnosis and doing mechanical and electrical repair work on the hardware
Preparing technical and commercial proposals
Software and Operating System installations
Repairing or replacing faulty equipment
Cleaning and maintaining the tools you work with
Identify computer or network equipment shortages and place orders when necessary

Customer Support

Sell technical solutions to the customer with professionalism and enthusiasm. Address and respond to prospect requests and product enhancements as needed.
Interface with the Sales team, articulating customer requirement, to ensure smooth transition from sale to delivery.
Develop long-term relationships with clients, through managing and interpreting their requirements.
Managing and resolving all client complaints related to Products / inquiries / services to satisfactory.
Keeping customers up-to-date with product-related information
Preparing technical and commercial proposals
Assist with answering technical questions or concerns during the sales process
Acquire end user feedback and product ideas for feedback on product development.
Ensure the client technical issues are resolved without delay
Keep clear records of technical issues and feedback from active client accounts
Attending clarification meetings with clients when required.
Communicating & Coordinating warranty issues accordingly
Establishing productive vendor relations to ensure quality of service to customers
Undergoing product trainings & certifications by vendors

Presales

Analyze market segment and generate recommendations for product roadmaps
Engage with clients to develop trusted technology advisor relationships with key decision makers.
Assess customer met and unmet needs and recommend optimum solution.
Assess the functional and technical requirements related to integration projects.
Attending relevant internal and external product training and meetings
Meeting all reporting deadlines with accuracy.
Maintaining and developing own knowledge of Suetech and vendor product portfolio

Key Relationships

Director
PA & Admin Lead
Sales Lead
Sales team
Tech Interns
Accountant/Finance Lead

KPIs to measure success.

Customer Satisfaction:
Ensuring high levels of customer satisfaction through prompt and effective technical support.

Sales Support Efficiency:
Providing timely and accurate technical support to the sales team, resulting in increased sales productivity.

Product Knowledge:
Demonstrating a deep understanding of our products and solutions, and effectively communicating their value proposition.

Team Collaboration:
Actively collaborating with the sales team and technical teams to ensure smooth project implementation and customer satisfaction.

Market Insights:
Providing valuable market insights and competitive intelligence to the sales team for informed decision-making.

Qualifications and Experience
Pertinent Skills Required

Bachelor's degree in Computer Science/ Information Systems/ Business Administration / BBIT/Engineering compounded with strong ICT skills.
Minimum of Three years' relevant experience in Technical Sales Support role preferably in an ICT Solutions oriented environment.
Experience as a Technical Sales Executive, Technical Sales Representative, or a similar position in the Sales department.
A deep technical curiosity for how IT systems work in a business context.

The successful candidate must have a fundamental breadth of technical knowledge in routing and switching with experience in installation, maintaining, and configuring networking infrastructure etc.

Knowledge in implementing, operating, troubleshooting, and configuring IP networks.

Other Skills Needed

Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
Entrepreneurial -driven need for success, highly energetic with a strong hands-on, "can do" approach.
A high level of business acumen and experience, bringing technology solutions to solve business challenges.
Attention to detail, plus analytical and problem-solving capabilities.

Excellent communication and presentation skills with an ability to present technical solutions concisely and to interact with users and decision-makers.

Passion for diving into technical issues and solving customer problems.
Ability to learn new concepts, technologies, and solve problems.
Positive, service-oriented personality.
Smart, adaptable and open-minded.
Strong negotiation skills.
Ability follow-through on client contracts.
Ability to multitask and manage more than one client account.
Strong problem-solving skills.

  • Senior Sales Account Executive at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya ANKH Executive Full time

    ANKH is a global partnering company providing strategic support to selected organizations to enhance their performance and bottom line through provision of tailored specialist consulting and services.SUMMARYThe Senior Sales & Account Executive Africa - Corporate Banking Solutions position is a key member of Our Client's regional leadership team and reports...

  • Technical Sales Executive

    4 weeks ago

    Nairobi, Nairobi Area, Kenya MSVL Group Full time

    ABOUT THE COMPANYWe are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements &...

  • Technical Sales Executive

    2 months ago

    Nairobi, Nairobi Area, Kenya Jotun Full time

    ABOUT THE COMPANYJotun is one of the world's leading manufacturers of decorative paints, marine, protective and powder coatings. The Group has 63 companies and 37 production facilities on all continents. Jotun products are available in more than 100 countries through own subsidiaries, joint ventures, associates, agents, branch offices, dealers and...

  • Technical Sales Executive- Floor Coatings

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Jotun Full time

    What would the Eiffel Tower look like if it was painted pink? Have you ever thought about the colour of your refrigerator? Or how it would look if it was not coated? Did you ever wonder what prevents oil rigs from rusting in the fierce conditions of the open sea?SUMMARY OF THE ROLEIn this role, you will support the Sales Manager in promoting and selling...

  • Technical Sales Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Brites Management Full time

    Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions.DUTIES AND RESPONSIBILITIES Execute sales plans for assigned territory, market segment including recommended accounts,...

  • Sales Executive at

    2 months ago

    Nairobi, Nairobi Area, Kenya Mombasa Island Cargo Terminal (MICT) Full time

    Mombasa Island Cargo Terminal (MICT) is one of the leading Container Freight Stations (CFS) situated within Mombasa Island.SummaryWe are looking to hire passionate and energetic Sales Executives who will aggressively sale these services.Role PurposeThe purpose of the role is to develop and generate new sales leads, drive client retention to secure business...

  • Sales Executive at

    2 months ago

    Nairobi, Nairobi Area, Kenya Nairobi Inland Cargo Terminal (NICT) Full time

    Nairobi Inland Cargo Terminal (NICT) is an Inland Container Depot (ICD) located in the Industrial Area off Mombasa Road on ICD Road in Nairobi, Kenya. The main objective of NICT is to bring port services closer to customers in the hinterland.SummaryWe are a premium stress-free, duly licensed and gazetted Container Freight Station (CFS) facility in Nairobi....

  • Sales Executive

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Abbott Full time

    SummaryIn this role, The Transfusion Sales Executive , based in Kenya is responsible for driving sales efforts for Transfusion solutions and optimizing Abbott systems utilization to maximize Market share, profitability and improve customer satisfaction.Major Responsibilities Full responsibility for sales quota including forecasting and target performance...

  • Sales Executive

    1 month ago

    Nairobi, Nairobi Area, Kenya Medprime Care Institute Full time

    JOB SUMMARYThe Sales Executive is responsible for driving company sales by sourcing new clients and managing relationships with existing customers. The ideal candidate will be proactive, results-oriented, and skilled in building and maintaining strong client relationships. TRESPONSIBILITIESIdentify and target potential clients through various channels (cold...

  • Sales Executive at

    2 months ago

    Nairobi, Nairobi Area, Kenya Procept Associates Professional Services Limited (Procept Africa) Full time

    Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise...

  • Technical Sales Representative at

    1 month ago

    Nairobi, Nairobi Area, Kenya Baran Telecom Networks Kenya Limited Full time

    Baran Telecom Networks (BTN) is a leading Telecom and Software solutions company providing innovative digital solutions through integrated emerging technologies such as Digital Platforms, Big Data, IoT, AI, and SDx.Read more about this companyTechnical Sales RepresentativeGeneral Description:The Technical Sales Representative will be responsible for matching...

  • Commercial Sales Executive

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Microsoft Full time

    Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.ResponsibilitiesDeep Proactive Engagement: Lead collaborations, leverage...

  • Sales Executive

    2 months ago

    Nairobi, Nairobi Area, Kenya Accor Hotels Full time

    JOB SUMMARYNovotel Nairobi Westlands, an Accor brand, is committed to providing exceptional hospitality experiences. Our hotel, located in the heart of Westlands, Nairobi, offers state-of-the-art facilities and unparalleled service to our esteemed guests. As we continue to grow, we are seeking a dynamic and self-driven Sales Executive to manage relationships...

  • B2B Sales Executive

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Sales jobs in Kenya. Reports to: Sales & Marketing Director,Gross Salary: 50k plus commissions Our client is an IT company seeking a dynamic B2B Sales Executive to join our team. The ideal candidate will be responsible for building and maintaining lasting relationships with new and existing clients, identifying and pursuing new sales opportunities, and...

  • Sales Executive at

    2 months ago

    Nairobi, Nairobi Area, Kenya MAL Consultancy Full time

    MAL Consultancy is a human resource solutions and services consulting company, providing strategic and operational support to align your people strategy to drive the achievement of your strategic business needs. We pride in having expertise in a broad range of specialties in human resource management as strategic business partners.Salary Range : KSh 50,000 -...

  • Sales Support Intern at

    2 months ago

    Nairobi, Nairobi Area, Kenya Samakgro Full time

    Samakgro is a Joint Venture between Maxim Agri Holding & Sphynix with the support of Gatsby Africa. Together, we have combined our expertise and resources to revolutionize the fish feed industry in Kenya and drive the growth of Tilapia Fish farming.Responsibilities for Sales Support Intern Manage and update customer databases and sales records. Learn to...

  • Technical Sales Lead

    1 month ago

    Nairobi, Nairobi Area, Kenya Synnefa Full time

    ABOUT THE COMPANYWe build modern farming solutions that increase our crop farmers' efficiency & productionJOB SUMMARYWe are seeking a dynamic and driven Technical Sales Lead to join our team. This role is critical in driving the adoption and sales of our advanced agricultural technologies, including smart greenhouses, IoT sensors, and the FarmCloud platform....

  • Field Sales Executive-Horeca at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Brites Management Full time

    Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR SolutionsDuties and Responsibilities Develop and execute sales strategies to meet and exceed sales targets within the Horeca sector....

  • Sales Executive at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Speedaf Express Full time

    Speedaf was founded in 2019 as a one-stop door-to-door logistics service provider focused on emerging markets, created with the investment of ZTO as one of the original shareholdersObjectives of this role To acquire targeted business clients by actively optimizing pipelines and sourcing new leads until they are engaged. Maintain relationships with existing...

  • Sales Executive

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Pigeon Baby Lab Kenya Ltd Full time

    ABOUT THE COMPANYPigeon promotes baby's healthy growth and the happiness of mother and family through advanced research and development innovation. For over a half-century since our establishment, Pigeon has worked tirelessly to develop beneficial maternity and baby care products for easy, enjoyable use. Our expertise and dedication to progress are always at...