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Customer Care Officer at

3 months ago

Nairobi, Nairobi Area, Kenya Volt Management Services Limited Full time
We are a Management Consultancy firm and we commenced active business in Kenya April 2016.

RESPONSIBILITIES:

Sales Transactions:
Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.

Prospecting, Upselling and Cross-Selling:
Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.

Inventory Management:
Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.

Maintain Presentable Workspace:
Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.

Record Keeping:
Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.

Handle Returns and Exchanges:
Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer's satisfaction.

Follow Security Procedures:
Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.

Collaborate with Team:

Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.

Any other duties as assigned by line manager, H.O.D.

Skills & Experience

Education:
A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.
At least three (3) years of work experience in customer service, retail, or sales is advantageous.
Familiarity with point-of-sale (POS) systems is a plus.

Customer-Focused:
Strong customer service skills with a focus on providing a positive and welcoming customer experience.
Experience in excel, google sheets and sales reports.

Sales Abilities:
Ability to identify sales opportunities and effectively communicate product benefits to customers.

Adaptability:
Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.

Attention to Detail:
Accurate in processing sales transactions and maintaining records.

Problem-Solving:
Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.

Team Player:
Willingness to collaborate with colleagues to achieve team and company goals.

Professional Appearance:
Maintain a neat and professional appearance in line with company guidelines.