Customer Care Representative at

1 month ago

Nairobi, Nairobi Area, Kenya Mediheal Group of Hospitals Full time

Mediheal Group is a leading private healthcare provider in Kenya with high focus on quality, cost effective healthcare and respect for human beings.

Mediheal was founded with an objective of providing world class healthcare. This has prompted our participation in numerous charitable endeavors to assist the less fortunate in the society.

RESPONSIBILITIES
Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems

REQUIREMENTS
Minimum of 2-3 years experience in Customer Service
Degree/Diploma in any related field
Chapter six clearance certificates
C1 English and excellent grammar skills
Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
Great people skills
A sales-oriented approach
Proactive personality and self-motivatorQuick learner with the ability to absorb extensive information on the offerings and communications brand's history, product
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
Outstanding written and verbal communication skills, great phone etiquette and Elevated speech
Should be flexible to work in shifts both day and night

REQUIRED SKILLS
Written communication, Customer service, Answering telephones and call management, Email correspondence, Call center management, Customer relations

REQUIRED EDUCATION
Diploma, Associate's degree

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