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Officer Complaints Handling

2 months ago

Nairobi, Nairobi Area, Kenya I&M Bank Full time

ABOUT THE COMPANY

I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator

JOB SUMMARY

Qualifications, Competencies, and experience:Over four (4) years' relevant experience in a similar role in a similar sized organizationBachelor's Degree in Business or related fieldCustomer Experience Certification Quality Assurance CertificationPlanning & Organizational skillsAnalytical skills and attention to detailStrong oral and written communication skillsInterpersonal skills to manage stakeholders at all levelsEthics and integrityExcellent judgment and analytical abilities and impeccable integrity.Strong commercial awareness and an ability to connect to business goals

RESPONSIBILITIES

REQUIRED SKILLS

Budgeting, financial planning, Reporting, Stakeholder communication, Internal control, Customer relations

REQUIRED EDUCATION

Bachelor's degree