Field Service Manager at

1 month ago

Nairobi, Nairobi Area, Kenya Chloride Exide (K) Limited (CEKL) Full time
Chloride Exide has three locally owned limited liability companies in Kenya, Uganda and Tanzania.

Chloride Exide Kenya Limited (CEKL) was established in 1963, Chloride Exide Tanzania Limited (CETL) established in 1966 and Chloride Exide Uganda Limited (CEUL) established in 2001.

Chloride Exide's core business is the distribution of automotive batteries, solar systems installation, backup systems installation, and solar water heating systems installations.

Chloride Exide has grown from a single based operation to being the largest battery and renewable energy distributor in the East African region while enjoying considerable presence in the COMESA trading block.

Of particular pride is our strong brand supported by a region-wide network of over 18 branches and over 1500 dealers across the East African region.

About the Role
Responsible for ensuring the safe and efficient installation, operation, and maintenance solar systems associated with residential and C&I projects.

The role involves managing a team of installation and maintenance technicians, coordinating projects, ensuring compliance with safety standards, and optimizing operational efficiency.

Key responsibilities
Installation and Maintenance Operations

Develop and implement strategic plans for the installation and maintenance of systems to meet customer needs and business objectives.

Manage all aspects of installation projects, including planning, scheduling, resource allocation, and budget management, to ensure timely and successful project completion.

Coordinate scheduling of installations, maintenance visits, and service calls to meet customer needs and deadlines.

Utilize their technical expertise in solar energies to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.

Coordinate with procurement and inventory management teams to ensure availability of materials and equipment needed for installation and maintenance projects.


Team Management:
Lead, motivate, and mentor a team of installation and maintenance coordinators and technicians.

Assign tasks, set goals, provide guidance, training, and support to ensure high-quality workmanship and achieve optimal performance while adhering to safety standards.

Conduct regular performance reviews and provide ongoing training and development opportunities.

Quality Assurance:
Implement quality control measures to ensure that installations and maintenance activities meet or exceed customer expectations.
Conduct site inspections and audits to assess workmanship and adherence to quality standards.
Implement corrective actions as necessary to address any deficiencies or areas for improvement.
Assure the implementation of internal policies and procedures on quality improvement.

Compliance and Safety:
Ensure compliance with all relevant health, security, safety, and environmental regulations.
Conduct regular safety training sessions and promote a culture of safety within the team.
Investigate accidents or incidents and implement preventive measures to minimize future risks.

Customer Relations:
Act as the primary point of contact for customer inquiries, escalations, and complaints related to installations and maintenance.

Build and maintain strong relationships with customers, contractors, suppliers, and other stakeholders to ensure customer satisfaction and promote business.

Work closely with sales and customer service teams to identify opportunities for upselling or cross-selling additional services.

Reporting and Analysis:
Generate regular reports on installation and maintenance activities, including performance metrics, project status, and customer feedback.
Analyze data to identify trends, opportunities for improvement, and areas of operational efficiency
Regular reporting on project progress.

Qualifications

Bachelor's degree in Electrical Engineering or a related field.
Proven experience in project management, preferably in the renewable energy.
Proficiency in electrical design software and tools, such as AutoCAD, PVsyst, Helios, or similar programs.
Experience with the design, installation, and maintenance of solar systems.
Familiarity with relevant regulations and standards related to installation and maintenance.
Excellent problem-solving skills and ability to troubleshoot complex electrical issues.
Effective communication and collaboration skills to work in cross-functional teams.
Attention to detail and commitment to delivering high-quality work.
Knowledge of CRM systems is desirable

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