See more Collapse

Front Office Agent/Cashier at

1 month ago

Nairobi, Nairobi Area, Kenya Accor Full time
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
Summary


We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

First impressions are everything As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities
Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service.
Greet, check in and settle guest accounts while ensuring all service standards are followed
Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
Handle guest requests, questions and concerns effectively and promptly
Promote a professional team environment
Follow department policies, procedures and service standards
Performs any and all other tasks assigned by management
Upholds the highest standard of internal and external customer service at all times
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

Proficient in the English Language (verbal & written), second language is an asset
Previous experience and knowledge of Property Manager is an asset
Required knowledge of Windows' Office Suite
Must be able to handle multiple tasks in a dynamic, fast-paced environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Able to stand for long periods, at least 8 hours per shift

We have other current jobs related to this field that you can find below

  • Front Office Agent/Cashier at

    1 month ago

    Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original constructionSummaryWe...

  • Front Office Supervisor at

    1 week ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Role Statement Purpose:Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk,...

  • Outlet Cashier at

    1 month ago

    Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesResponsibilitiesSettling guest check/billing by cash/cards Maintain the cash register by accurately counting the cash drawer at the beginning and end of each shift, ensuring that it balances with sales transactions. At the end of...

  • Front Office Trainee at

    1 month ago

    Nairobi, Nairobi Area, Kenya Kempinski Hotels Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.Key ResponsibilitiesUnder the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to: Check in the arriving guest and check out the departing...

  • Front Desk Agent

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesSummaryFirst impressions are everything As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it For...

  • Front Desk Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesSummaryFirst impressions are everything As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it For...

  • Front Office Manager

    3 days ago

    Nairobi, Nairobi Area, Kenya Enashipai Resort & Spa Full time

    ABOUT THE COMPANYCulturally rich, endowed with nature, historically decadent. Naivasha has many faces and is the source of our inspiration. Enashipai Resort & Spa is where a strong local heritage and abundant nature is blended with pure luxury, and then delivered with a generous sense of warmth. Honestly, we find it hard to imagine a happier place. And we...

  • Front Desk Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Marriott International Full time

    ABOUT THE COMPANYMarriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilitiesJOB SUMMARYMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As...

  • Front Desk Agent

    7 days ago

    Nairobi, Nairobi Area, Kenya Marriott Full time

    POSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Process all payment types such as room charges, cash, checks, debit, or credit.Process all check-outs including resolving any late and disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or...

  • Front Desk Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Marriott Full time

    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. MarriottPOSITION SUMMARYProcess all guest...

  • Cashier

    1 week ago

    Nairobi, Nairobi Area, Kenya Médecins Sans Frontières (MSF) Full time

    ABOUT THE COMPANYMédecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation.JOB...

  • Front Desk Representative

    3 months ago

    Nairobi, Nairobi Area, Kenya Ufanisi Digital Media Full time

    ABOUT THE COMPANYUfanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals.JOB SUMMARYWe are looking for a pleasant Front Desk Representative to undertake all...

  • Front Desk Representative

    3 months ago

    Nairobi, Nairobi Area, Kenya BrighterMonday Ltd Full time

    Job briefWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very...

  • Royal Service Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original...

  • Front Office Supervisor

    1 week ago

    Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesResponsibilitiesAs a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. To...

  • Hotel Front Office Manager at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.SummaryAs the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front...

  • Hotel Front Office Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.SummaryAs the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front...

  • Front Office Receptionist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya City Health Hospital Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalism Answer incoming calls and direct them to the appropriate department or individual Schedule appointments and maintain...

  • Front Office Receptionist

    1 month ago

    Nairobi, Nairobi Area, Kenya City Health Hospital Full time

    City Health Hospital is a leading medical facility established by distinguished medical professionals who share a common concern for public health and human dignity.Responsibilities:Greet patients and visitors with warmth and professionalism Answer incoming calls and direct them to the appropriate department or individual Schedule appointments and maintain...

  • Hotel Front Office Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Hotel Front Office ManagerAre you passionate about delivering exceptional service to guests in a 4-star hotel? We are looking for a Hotel Front Office Manager to lead our front desk team and ensure a smooth operation.Key Responsibilities:Manage and oversee front office operations, including reservations, check-in/check-out, and guest services.Train,...