Office Support Associate

5 days ago

Ganjoni Mombasa, Kenya Employd Staffing Solutions Ltd Full time

Key Accountabilities:

The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth operation of the front office.

Main Responsibilities:

  • Deliver outstanding customer service, addressing queries and concerns professionally
  • Coordinate and manage customer appointments, optimizing schedules and workflows
  • Manage incoming calls, respond to messages, and direct calls to relevant personnel
  • Maintain accurate records, files, and databases
  • Process customer payments and issue receipts
  • Keep customers updated on repair progress and collaborate with suppliers
  • Ensure the reception area remains clean and organized
  • Procure necessary parts and materials
  • Support with financial processes, including invoicing and bookkeeping
  • Monitor and control stock levels of office supplies
  • Handle email correspondence, forwarding it to the right staff members
  • Enter customer information and other data into the company's computer system
  • Compile reports on customer interactions, appointments, and other data

Essential Skills:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of MS Office applications

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