Customer Support Specialist

3 days ago


Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time
Job Description

We are seeking a dynamic and customer-focused individual to join our team as a Client Service Representative. In this role, you will be responsible for maintaining excellent relationships with clients, providing exceptional customer support, and ensuring seamless service delivery.

Key Responsibilities:
  • Maintain a positive demeanor at all times and effectively multitask in a high-functioning office environment.
  • Receive referrals and inquiries on our services, offer administrative support, and maintain event folders with meticulous attention.
  • Manage various client accounts to ensure retention, updating clients, and cross-selling efforts are achieved.
  • Assist with sales, marketing, and public relations efforts.
  • Maintain integrity in every interaction with clients.
  • Schedule and coordinate day-to-day activities.
  • Liaise with a dynamic events team to streamline workflows and elevate operational efficiency.
  • Provide exceptional customer support via various communication channels.
  • Respond to client inquiries in a timely and professional manner.


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